Tons Of Love Home Care

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Great Company! The care has been top notch. Our aide is very good with my mom and just the right fit for our family. The office staff are very compassionate about our needs and do a great job communicating. Their prices are very affordable and the cheapest I found in the area. Their turn around time was very quick. From the time I called the office to the aide starting was less than 24 hours. Highly recommend!

First off 1) there is such a change in aides you wouldn't believe it. 2) aides were lazy, left in middle of shifts, did not interact with my mom at all

3) the bottom fell when they wanted me to sign re do time sheets in nov for back in April- the head nurse Mary Gavin refused to give me owners name or number so I could call him

When I drafted letters and faxes I got a certified letter to drop us when u refused to no longer do anything unethical with paperwork .

Not only did I report it yesterday but reporting to head of nursing for state and medicaid about their

practices.

Yes we are going to another company but the stress this company put me under is ridiculous.

They promise aides then they don't show up or don't notify you that one will be late.

I got aides who went to court for various reasons and they came dressed in with home as in their clothes



I am considering suing them for all the undue stress

If you are looking for compassionate and reliable care for a loved one please look elsewhere. The office staff are rude and lie constantly. We have had aides who have ignored our son all day while they texted , slept or talked on the phone. Some. Even talked on the phone while giving him a shower!!! The aides have been consistently late and undependable. Often we were left without any aide at all. Our relationship with this company has been very disappointing and frustrating. I would not recommend them at all.

A family friend recommended Hand 'n Heart because I am seeking companion care for my elderly grandmother living in Hampton. After comminicating with several services on the peninsula, Mary and the Virginia Beach office stood out above rest by far. Although her office deals mainly in Norfolk/Va Beach, she has gone great lengths to help me find the best care for my grandmother. My fingers are crossed that her office will be able to fulfill our requirements, but if not, I am confident that she will point me in the right direction and Grandma will be taken care of by the best.