U-Haul Moving & Storage at Plaza Trail

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I rented a 26' Long U-Haul for one day, I put around 75 Miles on the truck in a 10 hour time span, mostly interstate driving. The Truck had 149,000 miles on it, The radio did not work, but was turned all the way up, so the first big bump I hit, I thought the world was coming down when the radio would "static" The truck made an unbearable squealing, the transmission sounded like it was going to go soon, along with the U-joints. The Glove box was broke, At a stop for any amount of time, you could smell exhaust.

I stopped to fill the truck up with gas, I put the truck in park, and pull the parking break. I notice the (P) and Service Parking Break light was on. (Thank god) So I let my foot off the brake (the regular brake), and the truck starts rolling! Its a good thing I noticed the warning lights (which I normally wouldn't) or somebody could have BEEN KILLED!

Needless to say, I could not get gas, without the truck rolling down the hill.

So I called the store (S Plaza Trail Location) not in a professional way, but still not rude, The guy told me, "Well, there's nothing I can do about it, Called Roadside Assistance"

I called road side assistance, (four times before their system didn’t hang up on me), and they go thru there protocols, and dispatch me a maintenance truck. The maintenance guy’s passenger drove my truck back to the location, and Left me stranded there, (not the Maintenance guys fault) because I had my car keys, and my car was at my house (My friend was going to follow me back to return the truck, and he doesn’t have a vehicle). So I stood outside in the rain, waiting on a cab.

I wake up, I did not receive a phone call from the service counter where I rented the truck, but I did receive the receipt where they charged me for the gas WHEN THEY KNEW THE TRUCK WAS BROKE DOWN. This ultimately ended up overdrawing my account. (I could afford the gas; I couldn’t afford their fees)



I called the location and asked to speak with the manager I was told that the manager was out of town for 6 weeks. I then asked to speak with the 2nd in charge. He was “unavailable” I told the serviceman that answered what had happened, and wanted to speak with the highest person there right away. I was told he would give me a call back (this was at 8am, it is now 1027PM with no call back)

i dont know how many time i have been hung up on trying to get basic information but this is ridiculous