VIP Auto Appearance CTR

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VIP Auto Detailing-everything was great
Everything was great!
-Jonathan Miller
See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-everything-was-great

I redeemed a coupon from living social and was treated like a leper!! Mr.Mack wasvery unprofessional and discourteous. I went tjere with thinteny to buy more if needed and to find a permanent detailing place but I guess because I had a half priced coupon which he mentioned i must nat jave been able to afford any other services. Just lost a potential customer.

This was the absolute worst experience I've ever had with a detail shop. I bought two groupon packages totaling about $100. What I didn't know was that they would change the details of what I purchased once they got my money. I'm in the military and was reassigned only 4 hrs away. I was still willing to drive back to this shop to use up the rest of my groupon services whenever I was in town but this shop refused to work with me. I will NEVER recommend this shop to anyone I know...nor any strangers. They will only detail your vehicle properly if they like you and you don't have any complaints. I asked to speak to the manager but I was always told the manager was "unavailable". I left a written message and no one ever called me to address my concerns. I just gave up because the headache of dealing with them wasn't worth it. SO BUYER BEWARE!

VIP Auto Detailing-makes the customer happy

Good deal for the money. Excellent service. Fast, efficient and very friendly. Willing to make the customer happy.

-Rajeanne Barnett

See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-5-stars-to-customer-servic

VIP Auto Detailing-best details!

One of the best details I've ever had. Great job and will recommend to my friends!

-Tia G.

See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-best-details

I went to VIP Auto Detailing in response to a promotion that they launched due to their participation in Steve Harvey's Hoody Awards. The e-mail promotion was for a free interior and exterior car wash. After I did what was necessary to receive the free car wash, I called to schedule a time to come in. When I arrived at the shop for my appt., a young man took my information and provided me with an invoice that said I would receive an interior and exterior detail. He also informed me that it would take about an hour to an hour and half. I was delighted because I had simply come for a car wash, so I gladly signed it. A few minutes later, I was pulled to the side by the owner who informed me that he would only be able to do my exterior and would not do my interior unless I purchased a shampoo for $145. His reason for this is that he wanted to ensure that my car would leave his shop meeting HIS standards. Mind you my car was not in an awful state it had just been detailed two months earlier. When I explained to him that my expectation was just to have an interior and exterior car wash; therefore, I would not need a shampoo -- he refused to even vaccum the car. Mind you he had already committed to wiping it down and vaccuming it via the printed invoice that I had signed. I continued to explain to him that I had not come their for a detail and that my expectation was a car wash like the marketing promotion stated (they also happen to have this on their web site now "Free Hand Car Wash"). I also pointed out to him that, due to my busy schedule, the portion of the services I was looking most forward to was the interior cleaning because I often don't have the time to do that. I could get the exterior cleaned anywhere. He still refused to even touch the inside of my car unless I purchased the shampoo. I was furious! I spent an hour there, only to walk away with an exterior wash (nothing special) when I could have just gone to the car wash two doors down paid my $20 and had everything done in 20-30 min. I guess he's only great to his paying customers which makes me wonder why he would ever run a promotion for anything free. Clearly he and his marketing folk have no understanding about marketing ethics or new customer retention. As a marketing professional, I found it deeply disturbing. As potential customer I found it completely unprofessional and deceiving.

Professional & courteous service.

They actually called to remind me about my appointment.

I'm impressed but most of all pleased with the work.

Great job!!

Angelo R.

See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-professional-and-courteous

Pros-Quality Detail on my vehicles. Love the pick up & dropoff service and flexible appointment times! VIP can cover every aspect of detailing for your vehicle. Great customer service.

One slight con-Sometimes cars are delivered are finished in a timely manner.

See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-quality-detailing-on-my-ve

In 2008 my husband and I went to Las Vegas for vacation. We had heard about the Hoodie Awards so we bought tickets to the show. Before going to Vegas we heard Steve Harvey on the radio telling folks to vote for the best car wash barber etc. in their neighborhood. Little did we know, voted the best carwash was VIP in Clinton Maryland near our home. We decided to try VIP when we got home and have been very satisfied with the professional friendly service.

These guys are good!!

Resident Forth Washington Maryland

Mrs. Molly

See original review: http://localsearchdominator.posterous.com/vip-auto-detailing-professional-friendly-serv

Great Website! Very informative