Skone Irrigation, Inc.

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I attempted to hire this business in January to trench a line next to my willows. I was advised that they were on a significant job in Idaho but that if they were unable to work one day they would come to my yard. They didn't. I then was advised that they would be done in mid-April, and would get the work done. They didn't. I called again and said that the work needed to be done ASAP, and was advised that they would schedule me for the next week. No one came. I sent an e-mail asking that I be updated, it was ignored. I called again and found that I wasn't scheduled the next week, but the regular scheduling person was not in. I called again today and was advised they "didn't know when they could get to me." After five months? I understand scheduling difficulties, but no word and no one showing up is not acceptable customer service.

In May of 2014 I contracted with Skone Irrigation to complete a landscaping project in my back yard. Much to my dismay the project was plagued with problems from the very beginning, too many list in this review.



The end result is my back lawn has two very different levels. The last eight feet of the across the entire width of my yard (about 90 feet overall) being three to four inches higher than the original lawn. I also contracted to have rail road ties placed around the perimeter of my yard. I gave specific instructions regarding the exact placement of the ties to leave enough room to build a fence behind the ties at a later date. The ties were placed improperly at the rear edge of my property leaving no room for the fence and a noticeable six to eight in down slope in one corner that will leave a gap between the fence and the rail road ties.



I shared my concerns with Pete, my sales person, and I was assured that the problems with the uneven lawn would be fixed according to the original agreement. Based on his assurances that the work would be completed properly I paid $3000. Some of the minor issues were resolved however Skone Irrigation made the decision to simply lessen the grade between the two levels of lawn rather than fixing the issue completely.



I finally contacted Eric Skone owner of Skone Irrigation to address my issues. He promptly contacted me and we arranged to meet. After I addressed my all of my concerns and showing him my split level lawn, the improperly placed railroad ties and various other minor issues, Mr. Skone said that in his opinion was the work was satisfactory to him and he saw nothing wrong with work that his company provided. Bottom line, my opinion is that his company and his employees did a very poor job. I would NEVER recommend this company for any residential landscaping services what so ever.



This is their stated objective from the company website: “Our Mission is to ensure the longevity and growth of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.”



One look at my back yard will definitely show that in my case Eric Skone and Skone Irrigation completely failed at their task . I will be sure to let as many people know about my experiences with the company and the lack of service and concern from the owner.



Sincerely,

DC