Aspen Dental

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I had an appt 2 Fridays ago. I guess they're short-staffed since there was no one at the front desk, but I could see someone in the back talking. After 7 minutes and another person coming to the desk, not acknowledging that I was standing right there, the person previously talking in the back approached and gave me the forms needed. There was some delay in getting inside. I got my first set of x-rays and then i was moved to get my second set of x-rays. I sat in there for about 15 minutes with no explanation. Another person, the only helpful one in the entire office, came and got me to move and explained the delay was because they couldn't pull up my first set of x-rays and they were having issues with their system. After another 20 minutes I was moved to yet another room to start the exam. It was done by the same person, who explained everything about the exam quite well. And she ended up taking me back to the x-rays for the second set because the original person never came to get me. I met with the doctor, who basically told me the exact same thing. By this time it was around 4:30pm and my appointment was at 1:15pm. I was supposed to get a cleaning, however they didn't have the time. I was taken out to wait to speak with the office manager who would explain the procedure and financial options and schedule my cleaning appointment as well as any other procedure appointments. By the time I was there the office manager proceeded to ask if it would be ok to give me a call since they were closed and there were already 2 people ahead of me waiting to speak with her (same lady as the front desk). I thought that was perfect. However, it has been over a week and I haven't gotten a call yet. I called yesterday, the phone was off and it said to call during office hours, which I had done. Left a message and still nothing. So I would highly recommend you find another dental practice even if you need to make the drive. It will be worth it.

Went to aspen dental on Friday afternoon at 2:30 was told I could not be seen without appt. and they closed at 4:30. Resp was not rude but uncaring and less than helpful. Why advertise walkins welcome and not accept a walkin? Will never go back and will not give anyone a reference to god there's. Btw we had a real emergency. Frustrating.

I have been fighting peridontal disease since I was 18 and have spent thousands of dollars trying to perserve my teeth. I'm now 60 and have about given up the fight! When I awoke with severe pain on 7-9-2014, I debated on calling my old dentist but decided to look for a local one in Warner Robins. I found Aspen Dental located very close to home! Imagine my joy when I called for an appointment and got in right away. I live on limited income now and was nervous of the upcoming costs involved. Well, my first appointment included exam and multiple x-rays and still my visit was COMPLETELY FREE....just as promised! The staff was extremely patient, knowledgeable, caring, and accomodating beyond belief! The office sat down with me and went over my treatment plan, costs involved, and payment options to fit my budget. I don't have dental insurance anymore and was even informed of an accepted dental discount plan that was extremely affordable and saves me hundreds! My next appointment is coming up and I am very confident my dental needs will be met very efficiently. I recommend Aspen Dental, Warner Robins to all!