Enterprise Rent-A-Car

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Out of all my years of renting, this visit was the worse. I take care of everything online just as always so my vehicle can be ready. Well this particular visit, I had taken care of everything online as a rewards member and was pressed for time. Also spoke with them on the phone the day before rental pickup to stress the importance of having vehicle ready. Well when I get there, they are moving in slow motion. They say the system was down. My car was not ready and the clean up guy was really taking his time washing the vehicle. No one advised him to work in a way that would not have the customers waiting. I watched from the window as he took his lovely time cleaning the vehicle. This was the worse experience ever. And also, they asked for so many documents that I have not had to do in all the years of renting from Enterprise. This was awful indeed!!! They are always busy and seems to not have enough help. They were not too sympathetic of the almost 2 hours it took for me to get a car.

I have been using Enterprise for years. However the customer service and attention to details that the crew on Watson Blvd.give is second to none. They are awesome. I love Ashley,Ebony,Justin and Joe. They make you feel welcome. They are the best crew in town.