Mobile Power Window Repair

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I looked up this number on yp. This guy Roy was totally wrong about this man. In my eyes this guy lost out. For the price you get the best work. One year or 12 thousand mile warranty parts and labor. Rich was informative about part and explained what went wrong. Brought up Mr Roy to Rich. He explained that not everyone understands that a estimate really is? He said he was wrong but it happens. His esimate was spot on!! So happy that i gave this young man a try! Thanks RICH!

I was down to visit my grandmother and borrowed her car, the window stopped working on the drivers side and I felt it was my responsibility to fix it. I thought I would never be able to get it done before I left for the airport. But I called Rich from Mobile Window Repair on a Friday at 3pm and he had the part and came over at 4:30 that day. He took my out of town check, no problem. He got it finished in less than an hour and gave my grandmother a written warranty. I felt great that I did not leave her with a repair and a trip to a dealer. When I called the dealer just to see what it would have cost, I found out that Rich saved me over $300 and he did it in our driveway. I never had such a good auto repair experience, I wish we had it in our state.

It was Sunday around six in the evening and my window dropped into the door. I live in a apartment complex and another tenent heard me frustrated with my window. He Checked a sticker inside his door and refererd his business. I called Rich and he explained how the problem came to be on point. An hour later he arrived and an hour after that he was done. In a short summary i got a warranty factory re-man or new factory at my choice and saved hundreds of dollars. The best part i wasn't driving around all night or the next day hoping i could get it fix for a reasonable price. Got my vote Rich!

On Tuesday 4 Sep 2008, The person from Mobile Power Window Repair (Rich) quoted fixing my car window at $135 after I told him all the noises and movement (or lack there of) the passenger side window was doing. He said it sounded like the regulator and we set the appointment for 5 Sep 2008 @ 0915(the next day). On 5 Sep 2008 he called me at 1150 to say that due to his mistake (my car needed a regulater and motor); the price of fixing my window would cost $260. I was upset about the fact that I should or he should have said this yesterday; as he is the professional, and deals with these units all the time.



The long and short of it:

He took the window track out and left it and the motor laying in my driveway.

When I called him to talk about this; He gave me attitude. He stressed that he would not stand around and argue about the work. He would not work to make things right. I wanted him to at least leave my car as he found it (with the track and bad motor in tack and still installed in the door). When I called and asked him to come a fix my car to the original condition; he told me to put it back together myself or I would be charged a service call and it would cost me $55. He told me to put it back together myself. If he was going to charge me for a break-down quote then he should have stated that up front.



In summary:

If your repair is easy and straight forward; this may be your guy; but if he runs into problems this kid will "take his toys and go home"; leaving you stuck. He was at best un-profesional and should be required to fix my car back to the condition he found it in.