Roby's Furniture & Appliance

Write a Review503-325-1535

OPEN NOW - Closes at 6:00pm

I rarely take time to write reviews, but in light of the fact that the only other review I see for these guys is a horrible one, I feel I must. - My husband and I have lived in the area for 12 years and also have rental properties. We have learned to trust J&S and call them exclusively for our appliance repairs. They have always been polite and fair in their pricing. As a matter of fact, I am in the process of buying a new dishwasher, and the salesman not only took time for all of my questions, but seeing that I was an analyzer and penny pincher, he recommended that if I didn't need it right away (which I didn't), that I wait a couple weeks, and one of the models I was looking at would be on sale another $100 off! That's what I call great customer service!!!

I believe the true test of any Company is when things go wrong. We had a Speed Queen washer that needed warranty repair. J & S repaired the washer, but at pick up the Manager, (I think) asked I NOT bring my business back to J & S. He said it was because I had dropped off the washed on a Sunday. I was speechless... perhaps it was because I had purchased the washer at another store? One thing for sure, I will honor his request. One of the worst Customer Service experiences I have ever had.