Staples

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Staff was cooperative and courteous, but service was INCOMPETENT! Staples diagnosed that the motherboard of my Dell laptop fried. They said the data on the hard drive was safe and could be transferred to another computer. They sold me a Lenovo u310 Ideapad and transferred that data from my old hard drive to the new computer. However, they missed a lot (more than half) of the data when they did the transfer. I went back twice more and each time they found more data to transfer, I have no idea at this point if I got it all. The WiFi card in the Lenovo is defective: I went back to them to complain that the internet connection was slower than my five year old Dell as well as slower than anyone else in my home with older equipment that connected to my home network. They ran it in their store (they did not test it using any online speed tests) and said it looked fine to them. I complained about speed again and they said it was my network not the computer. Because of that I got rid of my internet service and bought an ATT Hotspot from Staples only slightly improving my connection speed and thought I was going to have to live with that slow connection speed. Lenovo has since identified that my computer WiFi card is defective and must be replaced, but Staples had input the wrong sales date (5/23/2012 instead of 5/23/2013) when registering the sale with Lenovo and so it appears that my warranty has expired. So now I have to produce the receipt with the correct sales date to establish that the WiFi replacement should be done under warranty. When I explained all of the problems that their mistakes have caused me and asked them to save all of the data on my computer so that I could safely send it in to Lenovo for repair, they actually wanted to charge me money to do that job. I have wasted many hours of troubleshooting connection problems; canceled an acceptable internet service on their say so to buy an ATT hotspot from them; have had to jump through hoops to assure Lenovo that the sales date was wrong and prove that the computer is still under warranty; and have worked with a disabled WiFi card for four months because they did not test the connection speed. Staples remains unconcerned regarding their significant role in this debacle. Think twice before using their service in Warrenton.