Schram Auto & Truck Parts

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I did not want to have to take this route and write this review and the other steps against another recycler, but it has been over 30 days now and nothing has been done whatsoever from Schram Auto Parts Team PRP or John to assist me or refund my money. This is the appreciation I get from Schram Auto Parts Team PRP for being a repeat customer for over 10 years of buying parts from this them. I simply just wanted what I paid for or a refund. It wasn’t that serious! I guarantee if this was our company who did this, John would be whining and crying to everyone possible trying to get us shut down. I can’t understand how they are a Team PRP member with this type of nonsense.

So I contacted John on 9/29/2016 to purchase this headlight and asked in every way possible to make sure he sent me the correct headlight and he still sent me a complete different headlight than what I requested. I asked for a photo and asked for him to physically verify that the headlight is correct because I know how hard they are to come by. The headlight I received looks nothing like the headlight I requested at all and John could careless that he wasted my time with this his error. He acted like I’m bothering him because he sent me the wrong part. He claims he never mentioned anything about a projector, which he clearly did from the phone recording. He’s so busy trying to tell me how many phones he takes a day and we must not make over $50 a day or week whatever. He must have a personal issue with us for him to blatantly waste our time with this nonsense. He claimed twice now to have sent a call tag to have this light picked up and it’s still sitting here. He’s refusing to issue me a refund because he says he needs his light back first, which he wouldn’t send a pick up for. At this point, I’ll just file a dispute. I don’t know what type of business mind frame this guy has, but it’s not a good one because there’s no way I would risk losing a repeat customer who has spent the amount of money that I have over the years all over a $87 part. That is seriously idiotic!

Here's a link for anyone to listen to and see exactly what I'm complaining about.

https://www.dropbox.com/sh/hx5aopwjnj9925w/AACiLI27NaxEOr_ZBs8SkK4Ja?dl=0

I purchased a fuel pump for my 1999 Grand Prix, they sold me a pump for a 2001. I had a difficult time with it, but I made it work. I did not exchange it because they're closed on the weekend and I needed it fixed by that Monday.