Animal Hospital of Waterville

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Although I have a primary care Vet, whenever she is unavailable, I have taken my animals to Dr. Balboni (even though they are not back-up for each other). So, this clinic knows me and my Bernese Mountain Dog(s). Today my 8 week old puppy exploded diarrhea that was blood. My Vet was out of state today and knowing the good relationship I have always had with Dr. Balboni, I called there as an emergency. The woman absolutely refused to do anything for me. I told her that I am in their records having taken my dogs there for a few years. She did not care. Dr. Balboni is not a back-up for my Vet so even though I have had a "dog" relationship with him, for some tine, it doesn't matter. I guess rather than take my dog to someone I know and respect, I need to go to one of the 24 hr emergency $1000 when you walk in the door clinic. I hope my puppy doesn't die while having to go 1.5 hours in each direction to the emergency clinic when I could be at Dr. Balboni in about 12 minutes, and his office hours are still going on for another hour! Whatever happened to it's all about the animals....