Ariana Roofing

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Updated Review:
One star to three stars.

Nieves fixed my issue with the obnoxiously loud downspout issue free of charge. This updated review is just as I will not use YP.com as a vessel to get issues fixed after the fact. It would be dishonest for me to erase my initial review and rate 5 stars after getting my issue resolved. I give you the whole picture.
Original Review:
I indicated to him that we wanted the whole front section of the house's gutters replaced as they were leaking. He assured us that this was not necessary as the gutters looked to be in good condition and the problem according to him was a lack of downspouts which was causing an overflow. He did not bother to climb a ladder and inspect the issue to make sure his assessment was right. He was absolutely sure it was a downspout issue. His crew came out that same week to install the downspouts. Within a few hours they completed the job and we told the workers to use a hose to pour water into the gutter to make sure that the issue was indeed fixed. To our amazement, the gutters still leaked! Nieves was notified of the issue and he offered to replace the gutters(keep in mind this is what we had initially told him we wanted) at a discounted price. I don't know about you, but the correct thing to do would be to fix the issue at no cost since his assessment was wrong. Why would I pay extra to have a problem fixed that he was supposed to repair in the first place? His argument was that nevertheless we needed downspouts and he was being generous. He might be right that we needed downspouts to improve water mobility but that is not why we called him for. We agreed to his proposal of a discounted price as we were in desperate need of a gutter replacement as the exterior of the house was recently painted and it was supposed to rain soon. When the rain came, the gutters replacement solved the leaking but now there is an issue with the downspouts he installed that we apparently needed. They make a continuous sound day and night that can be heard inside the house when it rains. It is almost like a grandfather clock ticking. I called Nieves to explain my concern as he had explicitly told me he guarantees all his work. His response was not what I expected, he gave me an explanation that it was normal. Again, he made an assumption without looking at the issue.