Waukegan Water Billing

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Initially, I thought being able to pay my bill on line was great, however, a snafu occurred within the system and my computer and I was charged an insufficient fee of $30. I don't know how this occurred because my bank made no report of such a thing occurring. So much for automation.

The reason for 1 star because, I have paid all of my bills online. I ask for for the extension and pay it online on the due date. The company still wants to shut off the water. Waukegan water department just want your money

the reason for the 1 star is because,i pay all of my bills online,either the day b4 due date,or on due date.have never been charged a late fee.why?because my payment is in the system.what's the point of recieving a confirmation if you can't call the company and give them this number so they would know the payment has been made,yet you are charged a late fee?it's a rip-off.always finding a way to bilk you out of more money.only the city of waukegan.they are the only one that charge this ridiculous fee when the bill is paid online,on time.