Real Property Management Milwaukee

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We apologize for the bad experience you had with Real Property Management. In reviewing our records, we received notice that your freezer was not working on 12/2/15. On 12/3/15 a request for a quote for a new refrigerator was created. Please note that this was the next day. Being a Property Management Company, we are not authorized to make large purchases without prior authorization from the property Owner. The refrigerator was purchased on 12/4/15 and the delivery team at the store called to schedule your delivery. Unfortunately, this was shortly after Black Friday and they were booked out further than you wanted to wait, so you decided to purchase your own. We then proceeded to cancel the order. The unit you rented is now for sale. Therefore, the Owner terminated their contract with Real Property Management. It was not possible for Real Property Management to complete the Security Deposit Transmittal as we are unaware of actual charges for any damages, if any. The Owner was notified of their responsibility and its importance. You are correct that we are continually hiring. However, not due to the loss of people, rather our growth. We pride ourselves on our ability to place our employees in positions best suited to their skill set. Sometimes this results in a change of Property Manager. Our Clients (Owners) hire us to manage their properties; therefore, it is our policy to never give tenants the Owners information. Our Clients sincerely appreciate this policy. It is unfortunate that a family member had a medical emergency and caused damage to the unit. A medical emergency does not; however, eliminate the necessity to repair the damage and pass that cost along to the tenant. The charge was not excessive due to the size of the hole in the wall. The charge was added to the Tenant Ledger, which is common practice in Property Management. Real Property Management is an ethical and outstanding property management company that takes on the hefty task of balancing the needs of both the Property Owner and Tenant. We have not, nor will not, unfairly withhold or charge any Tenant or Owner for anything not allowable by Wisconsin Statute Chapter 701 and Chapter ATCP 134 Residential Rental Practices.

We are deeply disappointed that this former client feels that her experience was less than positive, especially since our track record is very positive. The former client's evaluation is uncharacteristic of our performance record. We do however take all feedback seriously. We evaluate all feedback in a manner that will help us to improve and to grow as individuals as well as a company. As with most industries, residential property management has undergone an enormous transformation from the “mom and pop” management approach to a much more business-like approach. Infrastructure, processes, procedures, business models are all created to be more efficient and to align with a technological world. Old systems and new systems don’t always align or integrate easily, or at all. However with willingness to let go, to move forward and to adjust, it is possible. Maybe not easy, but certainly not painful. We’ve all heard the horror stories related to land lording. The reality is that any time people deal with people, there will be stories, differing opinions, negative approaches to problem solving, and positive approaches to problem solving. People make property management a very interesting industry: tenants, owners, investors, vendors, contractors, inspectors, etc. There are the career tenants, the first timers, the soft spoken, the bullies, the happy, the angry, the micro-managing attitudes, the laissez faire attitudes, etc. Our staff, wonderful people, deal with all of this and more on a daily basis. Their focus in every interaction is respect, landlord tenant law, best business practices, and doing right. Despite our most sincere efforts, we can’t satisfy all people, all of the time. With regard to “bookkeeping”, all bills are entered when received or within days of completion and as stated up front, an owner statement is provided for each check run, 3 times per month, plus a monthly statement. All income and expenses are detailed on each owner statement published.

Adam, I am sorry to hear that you have had a bad experience. We have a separate, fully staffed maintenance department that takes maintenance issues seriously to ensure property owner and tenant satisfaction. We complete all necessary repairs in a timely manner within our contractual agreement with the property owner. There are certain maintenance situations that need property owner approval prior to proceeding, which is not always easy to get. In searching our tenant database, your name does not come up. There are multiple RPM offices in the area which are independently owned and operated so please be sure you are contacting and referencing the correct office. (Our office is located in Waukesha.) If you still have any maintenance issues, please contact your property manager and they will be happy to help you.

Dear Property Owner, I am sorry to hear that you had a bad experience with a Real Property Management office. Unfortunately, you have attached this review to the wrong Real Property Management Office. Each Real Property Management office is individually owned and operated. Since we have never had a $495 charge for marketing and administrative charges, it would appear that you were working with a different Real Property Management office. Our office is located in Waukesha. If you have any need for property management services, please feel free to contact us.