Verizon Wireless

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Stacy T - I went in today about switching 2 phones over from AT&T. I was told that the 10Gb was on sale till the end of July for $80.00 down from 100.00 per month ( II see this on their website as well) but for a year I would be upgraded from 10Gb to 20Gb for FREE. Is this what you were promised and it didn't happen?

Salesperson was very friendly and didn't have to wait an excessive amount of time to be helped. Problem is salesperson sold me a family plan with 20Gb to share, paperwork I initialed shows this clearly, but after I left the store and a few days had passed I checked my account I had a 10Gb to share on my account. Went back to question the 10Gb vs 20Gb and was told the salesperson was wrong and there was nothing they could do to help me. So, after switching out 2 phones, completely changing my plan, I was stuck with a 10Gb plan instead of the unlimited data I had previously. Tried to escalate my problem to someone above the store employees and was told I would get a callback within 72 hours, 10 days later I am writing this review. I have done business at this store for many years and WILL NEVER GO BACK. If you go to this store be very careful what they are selling you as it may end up not being what they say.