Coliseum Pizza Roma

Write a Review585-458-1470

CLOSED NOW - Opens at 5:00pm

Customer service is non existent the owner is borderline sociopath he looks like the guy from deliverance the man in the woods told Ned Beaty character to squeal like a pig yup you got the picture, that’s him. The place is filthy so I just pretended to be interested in ordering and got the hell out of there.

My boyfriend called in a pizza for dilivery. The man on the phone said it was going to take 45 minutes and the pizza took over an hour. We called the store back to see where about our pizza was and this man started yelling at my boyfriends mother. He said that Webster was an hour away from where we were, which is a lie. We looked up the address and it was 15 minutes away. When she asked what his name was, he responded with, "You don't need my name, I'm the owner." His tone of voice and the way he speaks to people is a disgrace and is unacceptable. That is not how you run a business. Mind you, we are not from this area. The lack of customer service is quite shocking. Learn how to treat your customers right or you will fail.

On 1/17/16, we ordered pizza from Coliseum Pizza Roma in Webster, NY for the first time and it was nearly two hours before our order arrived. I am a vegetarian so we confirmed our order twice prior to setting up the delivery as to avoid any errors. When it arrived, the veggie pizza had sausage on it, which we did not order. We immediately called the shop and a man, who identify himself as the manager, insisted that there was no meat on the pizza and that we were essentially lying. We offered to text or e-mail him a picture however he began to escalate. I then tried to reason with his sensibility however made it clear to him that I would write a review and contact the Better Business Bureau (BBB). At that point, he refused to give me his name for the record and said he would not send a new pizza. My boyfriend, wanting to make peace and essentially have dinner, literally had to beg him to send another pizza and apologize for what the manager referred to as my "threats" to contact the BBB. After yet another hour and a half, they sent another pizza which was correct this time. The pizza lacked overall flavor; additionally, the dough was too salty and pizza was too soggy. My interactions with Colesium is by far the worst customer service I have ever experienced in my life.