Cascade Autocenter

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I recently brought in my 2017 Subaru Impreza for a tune up and diagnostic/repair on my thermostat.

When I received my vehicle back. They told me everything they completed on my vehicle(including tire rotation). I immediately noticed my tire pressures were not within specification, and they read the exact same pressures prior to bringing the vehicle in. This was evidence that my tire rotation was not completed, nor was it even thoroughly inspected, as stated in my paperwork.

Their technician also overfilled my oil by 1 Quart, which can damage the motor. They did not call my warranty company for the repairs needing done, which the repair would have indeed been covered under warranty. Saving me money.

Instead, David in Subaru Service Dept. brushed it off like he did not want to deal with the warranty company.

I left the dealership with my vehicle, and about a week into driving noticed my vehicle is STILL experiencing the same issues with the thermostat. When I called to speak with them, I was made to feel like I was in the wrong for noticing these major discrepancies. I brought my vehicle in for a second opinion from a different maintenance shop, and they diagnosed/fixed my issue right away. They also found the discrepancies with my vehicle listed above.

Eric, the manager of Cascade Subaru Service, wrote me a check that covered only the diagnostic and thermostat repair. I appreciate the gesture but based on my experience that is not satisfactory to me & I will never go back, as I do not trust them. Their service center will claim to do work on your vehicle when it was not done, and you will be charged for it. This has me concerned for other's safety, costly vehicle repairs, as this dealership is not trustworthy.

Their efficient maintenance of my car and fulfilling the service plan is appreciated. Nothing for improvement stands out in my mind.

We purchased a 2013 Chevy Volt and could not have had a better experience. The past times we have purchased new vehicles made us reluctant to go through the ordeal again, but the experience we had with Cascade Auto Center and Randy definitely changed our minds about that. We thank you for making buying a new car fun again.

Keep doing like they are. They make me feel that not only my business but I, as a person, matter to them.

This body shop did an excellent job making repairs on my 2012 CTS coupe. Thank you so much, if I ever need your service again I will come back here.

I needed service on my car because my breaks were not working correctly. So, I called this business and not only did they take care of my right away, they were to let me know if there is other problems with the car as well.

I brought in my 2012 Cadillac SRX for oil, filter, tire rotation and overall check. I was told it would be an hour, but they had the task completed in 40 minutes. Rod Hensley was friendly and most helpful in keeping me informed. I am totally satisfied and will definitely be back in the future.

Members of my family and I have been purchasing vehicles from Bill Miller for many years. He is the sole reason that we keep coming back to Cascade Auto Center and not even looking at the dealer here in Moses Lake. Over the years Bill has become not only a trusted auto salesman but a friend as well. As long as Bill is there, you will have my business.

2010 Chevy Traverse. Fast, good service. Good Customer service and attitude from the service writers.

Brought in my 2013 Cadillac SRX for the first warranty oil change. No issues with that which was done to my satisfaction. It would have been a nice gesture to see that the car was washed or a token given for a car wash. To me, this was not Cadillac service.

Scott always does an excellent job for me, hes very knowledgeable about most everything i ask about my truck

Just in for my normal lube, oil & filter. They took me right ion and had me out in less than an hour with a nice waiting room. They always do a great job making me feel comfortable. Thanks Roger & Mark

We purchased a 2014 traverse and got great service from our salesman Will. Made for an enjoyable sale. Thanks

I needed to get my family off on an unexpected long trip and needed both an oil change as well as an alignment done quick. Scott and your team made it happen faster than I expected and the vehicle performed beautifully. Thank you!

I am on my fifth car from Cascade Auto... so obviously I am happy with the dealership, both in sales and service.

Had a very difficult problem to analyze in the driver seat of my CTS. The problem was found and repaired. The car was serviced as I directed for LOF. It was even washed. Really appreciated a vehicle to drive as repair took over two weeks! Thanks

My story, although lengthy in time span, ends with an overall positive result. Beginning in the spring of 2013 we experienced several (electrical) problems with our 2012 Equinox. After multiple visits to your Service Center and a considerable amount of time you were able to resolve many of the problems. However, some problems remain, one of which is a serious safety concern..... headlights going off! Display lights have stayed on with the ignition turned off and key removed, remote entry failed, multiple times of a dead battery and on and on. Throughout the experience we feel Cascade stayed with us and did all in their power to resolve the issues. We discussed going the Lemon Law route to get into a different vehicle and Cascade personnel were willing to work with us and deal with General Motors to get the 2012 Equinox replaced. Bottom line, it has been a lengthy and at times testy experience, we basically are content with the outcome. We were able to get a 2014 Equinox as a replacement. Although the 2014 does have a couple of options we wanted and obviously a couple of years newer, the out of our pocket money to get rid of the 2012 Equinox was about $5000.00 more than it should have been. At least now we are comfortable if we go somewhere and don't have to be concerned about getting home before dark. Thanks Scott, Eric, & Bill for working with us through this negative experience and turning it into a positive one.

I just wanted to write and tell you how nice it has been working with your service department. The great lengths that were taken to make sure our services needs were met.

I am totally satisfied with the service I have had performed so far.

Cascade Auto continues to meet my expectations for efficient, no hassle, friendly service. I enjoy going there, and I can't think of one thing at this time that they need to change. They seem to put great effort into making the service experience the best in town. I have purchased several new cars over the past 20 years from other dealers (Nissan and Toyota), and I can truly say that this dealership is one of the best in Wenatchee.