Precision Water Jet

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Although our kitchen turned out very nicely, we had problems with the bathroom. It turns out that the counter was not installed correctly (not supported correctly or glued down), and it cracked several weeks later. I made an appointment with the owner of the company to come and assess the problem, but he never showed (or called to cancel). Finally someone came out and assessed the problem. We negotiated that they would install the counter correctly, fix the crack, and refund us $200 for a non-perfect counter. The repair was not even done correctly. All they did was fix the crack and glue down the front edge. Rather than go through the hassle of having them out again, I climbed inside the cabinet and glued down the remaining three edges. As for the refund, it took almost 2 months to get it. My phone calls and e-mails were ignored. It was not until I started a VISA dispute claim that they finally sent me a check. I have dealt with two other granite fabricator/ installers in the past, and have never had a problem like this. My advice, proceed cautiously, use your VISA, and get all promises in writing. Certainly not the greatest customer service.