Ray's Shoe Repair

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CLOSED NOW - Opens at 9:00am

I assumed this shoe repair place would be creditable because it is associated with red Wing but I was very wrong!! I had the rubber heels of my shoes replaced and the 1st time wearing them both of the heels cracked. One broke completely. I have been wearing these shoes to work for over a year. I buy good quality shoes and keep them well maintained. I brought the shoes back to the business and his response was, its not my fault... you must have been doing something in them you weren't suppose too..... there is nothing I can do about it.... The quality of work and the customer service is horrible at Rays Shoe repair. I have filed a complaint with BBB.

This store was not very helpful; I had to give the store a star rating but if it were my choice, I wouldn't give them even 1 star. I went in recently to see if they could stretch a pair of shoes. Instead of looking at the shoe and listening to what I wanted, the man behind the counter told me it was impossible and that I should return the shoes. He was not helpful in explaining why he couldn't stretch the shoes, nor did he give me any other helpful advice as to my other options. I do not recommend this place at all; the customer service is well below average at Ray's Shoe Repair.