American Gutter Guard Company

Write a Review856-336-2955

Owner came and was very charming and really SOLD the job. Pointed out several things we wouldn't have noticed and said repair/replace would be part of job.Said install would be in 2-3 weeks and we'd be called. 3 1/2 weeks and no contact(60% down payment cashed the day it was given to him) and we called 3 times before Michelle called on a Friday(4 weeks after first contact) to say install would be following Tuesday. Tuesday came and no one showed. We called and Michelle said it wasn't supposed to be Tuesday, it was supposed to be Wednesday. We know the difference between Tuesday and Wednesday but anyway, Wednesday comes and 1/2 hour AFTER they were to have arrived, Michelle calls and says they are not coming, the gutter bender was broken and needed to be fixed. She couldn't give us a date of install but would keep in constant contact with us. Two more days and no call from them, we call another 3 times before getting someone who then said 10:00AM Monday morning.10:00AM Monday morning comes and goes and surprise, surprise, no one comes or calls. We call, leave several voicemails and finally someone calls us 11:45 and says truck coming from Princeton and will be there in 35 minutes. 12:45 no one comes, I call and get Matt(rare time we call and someone actually answers phone). Matt says truck left from West Berlin at 11:45 and should be there any minute. Truck shows up near 2:00PM and they go to work. They are not given enough PVC and they don't replace 3 of the items Matt has pointed out specifically in his sales visit that they would fix. They call and are told not to fix it, it isn't in the contract. They will call to schedule completion of service to put PVC in that they were shorted in materials. I call and get Matt and he says, sure when they come back they will replace the 3 items they said they wouldn't first time around. No one calls to reschedule service and we call 2 or 3 more times before we get someone and service is rescheduled. Instead of replacing items, they put two nails in each flimsy piece of metal and declare it replaced. They ill-fit the PVC for what they were shorted the first time and leave. They leave several dozen nails and screws and several sharp pieces of old gutter in the grass in our back yard where we often walk barefoot to the pool.We call to ask about the replacement of the items Matt originally said he would replace, then said he wouldn't, then again said he would, then did not replace but "repaired", and are told by Michelle "but they were not in the contract." At that point we are done dealing with them, we probably made 25 phone calls which went mostly unanswered/unreturned over a 3 week period, also 3 emails that went unanswered. They were supposed to bill us for the two installment payments. No invoices were sent. We don't hear from them for a week, then Michelle calls and says Matt wants to stop by to see if we are satisfied. We tell them we never have been satisfied, not by the service, the workmanship, or the lack of correspondence, and no, we don't want anymore visits. If they were interested in our satisfaction, they would have replaced what Matt offered(we didn't ask) to replace the first time. Matt then calls and leaves a message"I would like to stop by and look over the job, and by the way also pick up payment." As I am calling him back to tell him, no, do not stop by, he is ringing our doorbell. We couldn't him to come when they were supposed to, but then he shows up at our door because it is time to collect payment.



All in all, a very poor experience, less than poor communication, poor workmanship, poor excuses, and did not deliver what was promised. I would not recommend any portion of the job, least of all Matt the owner who promises things and then when asked about it, makes it seem that we are the liars.

I had a small roof job in Chester PA to complete. My roof had a leak from previous tar jobs completed by other contractors. Their is no guarantee another coating of tar would do the job from $750 on up from other companies. I went with a low slope liberty GAF roof. Great price and excellent warranty. I'll be using them in the future.