VHR Rental & Supply

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I rented a 40' self-propelled lift (advertised @$800 wk) to cut branches overhanging my house. There were a lot that needed cutting and i would also need a wood chipper (also advertised @$800wk). I asked if i could "trade-in" the cherry-picker for a chipper for the last 2 days, as i didnt need the lift for the entire week.I was told by Matt (salesman) , "sure, we would just need to change the paperwork ." So i said ok, $800 is a great price for this job. He then told me it will be $1200, because they couldnt let me tow it myself, they had to deliver it and a charge is added for that, along with "other" charges, like $45 for 10 gallons of gas, Damage waiver and a $100 deposit, plus tax....total $1215.94It was more than i expected, but i was still willing to pay that price to do my entire job. So this was Sat. morning @ 8am and we were told it would be delivered by 10am. The lift didnt arrive until 12:51.Ok, i thought, i can still cut some when it cools off a bit, as it was over 90 degrees with high humidity. Its the last week of July and a heat wave all week. I soon found out the machine had issues. First it took many tries before it would even start. Next problem was it getting stuck on fairly even, dry ground. It has many settings ,but didnt always work, but you need patience with it. Sunday morning i had issues with the machine starting, getting stuck up 10ft because the hydraulics wasn't working properly.I called their Voorhees Office and they sent a Tec out. He just said i didnt have the right settings on , but he found it difficult to start and spent some time working on it. He changed a battery terminal and said its fixed, but it continued having starting problems after he left. I decided i cant afford to lose any more 'down-time' ( as i already lost half of Sat and now half of Sun. ) and decided to just be patient with the difficult starts, constantly getting the machine stuck and managed to finish in 4 days, despite all the problems with the poorly working machine.So i called them and told them i'm done with the lift and ready for the chipper. I was told they couldnt make the exchange as promised......unless i paid an additional fee. So i figured another delivery charge and asked how much. Matt told me it will be $800 and i nearly fell over. For 2 days its going to cost $800?!?1?!? I asked why he wasnt honoring his word, as i only took this rental at the agreed price because the chipper would be included. I was simply told his superviser said no. I then called The Voorhees store asking for a supervisor and got the 'BS" treatment, telling me they cant honor the agreement, since Matt was not authorized to make it and its against company policy to make such deals. I was told a "bs story" about trading a $60,000 machine for a $30,000, as if it was supposed to mean something to me. The machines are only valued between $15,000 and $6,000 .....and thats according to their "used equipment" sales dept., so i dont know what he was trying to convince me of.So to anyone reading this, please get your deal in writing, BEFORE paying for it and DONT take their word, as it wont be honored.