Ricoh USA Inc

Write a Review973-882-2000

DO NOT USE THIS COMPANY FOR ANYTHING!!!!! RUN!!!! ONCE YOU PURCHASE, THEY'VE GOT YOU! I PURCHASED A BRAND NEW RICOH, TOP[ OF THE LINE MACHINE FOR MY SCHOOL. I HAVE HAD IT ALL OF SIX WEEKS AND IT HAS WORKED FOR ONLY ONE OF THOSE WEEKS. THE REPAIRMAN HAS BEEN OUT HERE A TOTAL OF FOUR TIMES, AND NOT ONCE HAS HE GOTTEN IT TO WORK!!!! IT'S LIKE A GUESSING GAME TO FIGURE OUT WHAT IS WRONG WITH IT! THEY ORDER THIS PART, OOPS, THAT DIDN'T WORK, THEY ORDER ANTOHER PART, OOPS, THAT DIDN'T WORK.. GIVE ME A BREAK!! DID I MENTION THAT I PAID CASH? I ASKED FOR A REFUND OR NEW MACHINE AND MY SERVICE REP,MCMINN, SAID THERE IS NO WAY EITHER OF THOSE THINGS WOULD HAPPEN! CAN YOU BELIEVE THAT? WHATEVER HAPPENED TO CUSTOMER LOYALTY? OR GOOD CUSTOMER SERVICE FOR THAT MATTER? I GUESS THE ONLY RECOURSE I HAVE IS LEGAL. I WOULDN'T RECOMMEND THIS COMPANY TO MY ENEMY. IF I WERE YOU, FIND ANOTHER COPIER, IT SOUNDS GOOD, BUT UNDERNEATH ITS AS ROTTEN AS THEY COME!!!!!

If you want your computer to have the best repair possible, bring it here and you won't get dissapointed with what you'll get.

Never thought that I can find a particular item and I was so happy to finally find it here! Thanks to the staff for helping me.