Studio Nails

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I would like to share my experience with Studio Nails that has become one of the most enjoyable facets of my life. The family atmosphere that is displayed and the amazing friendly way of how they deal with their customers is a true testament to their desire to please their customers. No matter what kind of day or week I am having, it is always cheers me up to have my nails serviced in this salon. In may other nail salons I have visited, it feels like you are being herded as a number in the process. Not at Studio Nails. You are always greeted by many of the nail techs when you arrive. They always inquire how me and my family are doing in a very sincere way. But, the relationship I have developed with the owner, Konitha has been nothing but inspiring. Konitha is a thriving survivor of the tragic events of Cambodia during the Khmer Rouge occupation. Konitha and her family survived living in horrific conditions at a refugee camp and fled the country to save their lives. And now she owns her own business. Studio Nails has become one of the most enjoyable facets of my life. The family atmosphere that is displayed and the amazing friendly way of how they deal with their customers is a true testament to their desire to please their customers. No matter what kind of day or week I am having, it is always cheers me up to have my nails serviced in this salon. In may other nail salons I have visited, it feels like you are being herded as a number in the process.

Ever been accosted by a business owner? That was my experience today. After scheduling an appt earlier today for nail service, I arrived only to be met at the door by the owner, Konitha. She did not invite me in, but said she needed to speak with me. As the other patrons looked on through the glass wall and doors, she proceeded to air her grievances. She didn't like my tone when I called earlier in the week to schedule an appt and there was no availability...she said I sounded frustrated and snapped at her. After I apologized and said it had more to do with my stressful day than her, I asked why she had chosen to express herself this way. I indicated that it was offensive and unprofessional to treat a client in this manner. She went on for nearly 15 minutes about how she'd been in business for 12 years, didn't need me to tell her how to run her business and then left me standing outside. When I asked for the business' information to report the experience to the BBB, I was asked to leave. Now that's customer service. No self-respecting business treats it's clientele like this - or has employees that fight others and create scenes where the police must be called in (another recent adventure at Studio Nails). I'd recommend taking your business elsewhere. I certainly will.

The girls at Studio Nails aren't just quality nail techs, they're quality people. Most of the people in this area know the owner, Konitha by name. She is a special lady who always makes me feel like I'm the only customer in the salon. She's been doing nails for well over a decade and you can tell by her attention to detail. It's a fun atmosphere and I always come out smiling. If you're tired of bouncing from salon to salon and changing nail techs all the time, I highly recommend coming here. Same faces, same owner, same caring people, and same beautiful salon.

Just went there today - didn't seem particularly busy - the folks who walked in right before me got waited on immediately. No one said anything about a long delay. I sat for 20 minutes before someone finally led me to the pedicure seat. They filled the foot bath and promptly left - for another 15 minutes. By time she returned, the water had cooled, but I couldn't ask her to heat it up because her cell rang and she's talking on the phone while cutting my nails. She hung up, made another quick call before I got an opportunity to tell her about the water. She finally got down to business and prepped my one foot and THEN SHE GOT UP AND WENT TO THE OTHER SIDE OF THE SALON TO WORK ON SOMEONE ELSES NAILS!!!! Need I tell you that at that point I got out of the chair, dried my feet and walked out. There are so many nail salons out there - pick another one.