West Hartford Finishing Co

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Our cabinets are much better than they were and the job West Hartford Finishing did was solid. Thom, one of the finishers, has a lot of attention to detail and he single-handedly salvaged what was a very exasperating contractor experience. We have done several projects this year to date, and this experience was by far the most exhausting. It took far too many visits to complete, in large part due to the owner not being organized in terms of managing the job prior to even coming on site. It appeared as if he was more concerned with booking future jobs than to attend to the ones he had currently. A recommendation to other homeowners -- make sure you verify in writing with the owner that all materials are in prior to start date and instructions are provided to workers about the job they will be performing prior to getting on site.

The quality of the work was excellent but the color matching to existing wood was terrible.
A sample of the new wood along with the wood to be matched was provided three weeks in advance. No preparations were done on their part (they tried to match the day the work began)., After it was applied, there was no undoing it. The owner "felt bad" but offered little in the way of compromise. Considering how this was one of the focal points of the room, I was very disappointed in the outcome. I would not recommend them for this purpose.