Ford of West Memphis
Write a Review 870-735-9800
OPEN NOW - Closes at 6:00pm

2400 N Service Rd, West Memphis, AR 72301

We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including the C-MAX Hybrid, Fusion Hybrid, C-MAX Energi, Fusion Energi and Focus Electric. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need.

Reviews

Henry W.

09/07/2021

Provided by YP.com

This Dealership has a terrible Service Department ! I started having my Ford Fiesta serviced at this Dealership in 2019 after moving to Memphis. The Service Agents are not professional & act un-interested in helping with service problems. One of my service trips, they put the wrong oil in my car & I caught the mistake on my service ticket receipt as I was leaving. Another service trip they forgot to complete all the requested service issues on my service ticket. My latest problem was with their service dept reservation system. I booked an online service appointment for 9/06/21 at 1:00pm. I received 3 text messages over a 2 week period reminding me of my appointment, but when I arrived for my appointment the Service Dept was CLOSED! I came back today & requested to speak with the Service Manager. After waiting for 30 minutes & never was able to speak with the Service Manager. I got tired of waiting & asked to speak with the Dealership Manager & was asked to wait in the seating area. I waited another 30 minutes and neither Manager had the time to speak with me. I have been a loyal Ford customer for 15 years, but will not buy another Ford because the customer service at the Dealerships around Memphis is terrible!
I also called Ford Customer Service 3 times today before I was able to speak with a live person to make a complaint.