Avis Rent A Car

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The Avis Dealership at 6901 Okeechobee Blvd., in West Palm Beach is the Most Deceptive, Dishonest, and Most Poorly Managed of all Avis Locations in the Country!



I returned the car on time, but the manager was busy in the back room of this disorganized and badly run rental location. The manager had to be summoned from the back room by a person who appeared to be her friend, or a customer, since the person waiting on a chair at the customer waiting area of the store, was not dressed in any Avis attire. After the manager finally appeared from the back, she spent so much time talking about the renewal of the rental, and typing for over 10 minutes on her computer, she said that the computer told her to swipe my credit card. After this she presented me with a bill including a $100 charge for an extra one hour for the rental, because after waiting for the manager to be summoned from the back, and after watching her type for about ten minutes, she said when she had finally finished with what appeared to be a well rehearsed and intentional delay of over 15 minutes, she said that since she finally was able to closed the contract after her intentional delay, the return of the car was then 3 minutes late. 1. The Manager intentionally delayed the car return process, to deceptively, and illegally charge a late fee of $100. 2. Before asking me for my credit card, she never mentioned that her delayed check out actions had caused my account to be charge a $100 penalty. 3. I learned of the penalty caused by the intentionally delayed actions of the Manager only after she had charged the $100 penalty for her intentionally slow and drawn out, check out procedures.



An agent at the Avis "Customer Service" 800 Number, first said "Too Bad", then on a second call a different Avis agent agreed that the practices of the 6901 Okeechobee Blvd., in West Palm Beach, location were indeed deceptive, and he offered to split the illegal $100 penalty. I asked him "If a robber stole from your $100, and then offered you $50 if you would not tell the police, would you take the $50, and be satisfied with the robber's customer service? The Avis Rep at their so called "Customer Service Center" had no answer.