FoundCare Health Center

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OPEN NOW - Closes at 7:00pm

My visits became more and more frustrating. The medical staff inability to communicate effectively due to their strong Spanish accent left me frustrated. Having to ask over and over again to repeat themselves and still not understand places a barrier between the patient and the care provider. I say this because the medical staff seem just as frustrated having to repeat themselves so I stop asking questions and say yes to whatever is being said, and that is not good. While in the waiting area I realized every staff member walking by were that of a Spanish or Haitian race and so were the patients. Never once did I see a Caucasian or an African American patient. Its as if I was in another country.

I've been a patient since 2008, I was going to discontinue my visits until I was assigned to doctoe Bonaparte. She seemed to be awesome. However, the last 3 years, it's been very hard to get my blood pressure meds refilled. The pharmacy has been trying to contact the doctor to get my meds filled, but it's been almost a month since they've been trying to contact the doctor, via phone and fax. I called yesterday to get a partial refill, just enough to get me to August 6th, which is my appointment date. The guy that answered, he told me that my meds were going to be called in before 12:00 noon, before they close. That never happened! Earlier this week I called to find out why my meds weren't refilled, and why they weren't responding to the pharmacy, I was sent to voicemail. I called back the following day, they never answered the phone, they have caller ID, so they knew it was me. I left a message, I asked them to let me know if they just didn't want me as a patient, and an explaination as to why I was being treated the way that they are treating me, and to cpnfirm my appointment for the 6th so that I'll know not to waste my time coming there if I'm not expected to be there,or not wanted as a patient. I never got any response! I've never done anything to be treated this way, it's unfair, and it's unacceptable. The pharmacy said that it's always hard to get refills from doctor Bonapartes' patients, not just my scripts. That's really bad, and it's not fair to patients.