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Reviews

JB
James B.

09/17/2016

Provided by YP.com

My visits became more and more frustrating. The medical staff inability to communicate effectively due to their strong Spanish accent left me frustrated. Having to ask over and over again to repeat themselves and still not understand places a barrier between the patient and the care provider. I say this because the medical staff seem just as frustrated having to repeat themselves so I stop asking questions and say yes to whatever is being said, and that is not good. While in the waiting area I realized every staff member walking by were that of a Spanish or Haitian race and so were the patients. Never once did I see a Caucasian or an African American patient. Its as if I was in another country.

CS
Consumer S.

08/02/2015

Provided by YPmobile

I've been a patient since 2008, I was going to discontinue my visits until I was assigned to doctoe Bonaparte. She seemed to be awesome. However, the last 3 years, it's been very hard to get my blood pressure meds refilled. The pharmacy has been trying to contact the doctor to get my meds filled, but it's been almost a month since they've been trying to contact the doctor, via phone and fax. I called yesterday to get a partial refill, just enough to get me to August 6th, which is my appointment date. The guy that answered, he told me that my meds were going to be called in before 12:00 noon, before they close. That never happened! Earlier this week I called to find out why my meds weren't refilled, and why they weren't responding to the pharmacy, I was sent to voicemail. I called back the following day, they never answered the phone, they have caller ID, so they knew it was me. I left a message, I asked them to let me know if they just didn't want me as a patient, and an explaination as to why I was being treated the way that they are treating me, and to cpnfirm my appointment for the 6th so that I'll know not to waste my time coming there if I'm not expected to be there,or not wanted as a patient. I never got any response! I've never done anything to be treated this way, it's unfair, and it's unacceptable. The pharmacy said that it's always hard to get refills from doctor Bonapartes' patients, not just my scripts. That's really bad, and it's not fair to patients.

claimed iconBusiness Response04/14/2016

Hello, We are sorry to hear that your experience with FoundCare was not what you had hoped it would be. Our goal is to make every patient encounter a pleasant one. I would love to speak with you personally to learn more about what happened when you were here and to discuss your thoughts on how we can improve. Please feel free to call me directly at 561-472-9160 x261 at any time. I'm here to help in any way I can. Best Regards, Merrell Angstreich

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
SunClosed
Extra Phones

561-HEALTHY: 561-432-5849

Services/Products
  • Chiropractic
Payment method
mastercard, amex, financing available, visa, insurance, discover
Neighborhood
Bermuda Park
Categories
Medical Clinics, Clinics, Physicians & Surgeons, Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Pediatrics
Other Information

Insurance: Delta Dental Premier, Delta Dental PPO

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