JCI Resurfacing

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I had my tub refinished about a year ago. The tech refinished a bone tub in white and had to redo it a few days later. The main reason I had this done was a rust spot on the bottom of the tub. ABout a month later the spot came through again, tub refinished again. A few months later it happened again, several calls to Jeff and we were unable to get the tub fixed again. Now I have several spots peeling and the rust spot is bigger. Again, several calls, and I keep getting put off, he's too busy. The last few phone calls have gone unanswered