Nowlin Flower Shop

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CLOSED NOW - Opens at 11:00am

Robert was absolutely disgusting in how he handled me as a bride. I emailed him in September 2016 with information I needed to get a quote from him. He didn't try to contact me until the end of November. Then once I emailed him I no longer wanted his services due to him taking too long. He sent me a disgusting email stating " it's obvious that price was an issue in this decision and had I been so advised, I would have volunteered that I am not the "cheapest guy in town"! How was price an issue when I never gave you my budget and you never gave me a quote. I do not recommend this business. I emailed him " Hi Robert,
I will no longer be needing your services." And this is the email I received back
(I copied and pasted this exactly) "Somehow, I'm not at all surprised by this turn of events in that this behavior is both common and typical of inquiries for wedding flowers! I strongly suspect that this decision had been made long ago, and in the hopes that no follow-up would be made; it would have been much more genteel to convey this information back then, in order for me to discard the paperwork and avoid the need to follow-up. I took you at your word however, when on several occasions, you used the words "I'm definitely using you guys.....", but as I said, this scenario is typical. I often wonder how it would be if it were I instead, who reneged on a promise. My regret is that this proved to be a huge waste of my time; it's obvious that price was an issue in this decision and had I been so advised, I would have volunteered that I am not the "cheapest guy in town"! He never knew my budget or price range so to imply that he's not the cheapest and I wasted his time is crazy. How did I waste someone's time when you waited a month to try and contact me? Please save yourself time and energy and don't visit this business.

This was his response to the above on Facebook:

Nowlin Flower Shop Dominique, I phoned you several times over the past few months, attempting to finalize your plans for this order; each time, you assured me that you intended using us and ended the conversation rather quickly, without bringing up any further issues, or questions. On other occasions, my voice mails went unanswered! As for e-mails, my records indicate that I responded to all of yours, over the passed few months and you changed your plans, thus earlier questions were no longer an issue to which I needed respond! I am fully comfortable in the knowledge that I devoted my full attention to this order and followed up several times (I recorded dates and times); thus, I find these claims to be without merit. As I said, I am not surprised at this behavior. RB

This was my response to him:

Robert I would love to provide you with phone records. I have no reason to lie. From September 14, 2016, at 8:53 a.m. when I sent you a picture of the roman columns that you needed to see, because you told me you couldn't provide me with a quote until you saw it. You did not attempt to contact me until the end of November. That's over a month Robert. You tell me if you would do business with someone that decides they won't contact you until after a month. It's not my job as a bride to chase a potential vendor down, after I told them on numerous occasions that I really wanted to work with them because I from the area and they were well known in my hometown. I never received a quote from you. You never asked me to fill out any paperwork with you. I never gave you a written budget either. So why lie about it Robert. Also "this behavior" what undertones are you trying to imply. Think about Robert why would I be taking time out of my work day to write a negative review on Facebook, yelp, and google for your shop if I was not mistreated as a potential customer. I suggest you work on your professionalism sir. And I will have an amazing wedding day without your flowers.

AVOID THIS SHOP!!!!
HORRIBLE CUSTOMER SERVICE!!!

Owner Is Extremely Rude!! Tried to call and ask a question and he said I was being ridiculous because he would not let me finish my sentence before he said what is the purpose of your call and I was trying to explain the occassion I had coming up to tell him about what flowers I need. The owner is an idiot