Rosner's Inc

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CLOSED NOW - Opens at 9:00am

One of the things that you think would separate Rosners' from large appliance retailers is their commitment to personalized customer service, and the fact that they are a family owned business. This is echoed in their slogan "Satisfied Customers for 100 years."

Let me tell you a different story. My aging grandparents, one of which who is 90 and the other 92, bought almost all of their appliances from Rosners' over the years. When my grandmother had to buy a new refrigerator, instead of going to the local Best Buy which is about 10 minutes away, she went to Rosners' a sum 45 minute drive from their house; they come from an age when loyalty meant something.

Well, after buying the refrigerator it came with a rather large depression on the door (obviously from handling). After my parents and I arrived for Christmas holidays we assured them that it wasn't normal and paid a visit to Rosners'. Nicole at Rosners' was very friendly and assured us that it would be looked at by a "GE Technician." After the technician arrived he bounced back and forth between whether or not GE was going to replace the door, finally deciding on not, and left. He told Rosners' that we were rude and this was part of the reason. I really wish we had recorded the encounter because we were nothing but cordial in trying to explain the problem we were having. If you have a look online you will see that GE is known for being rude, dismissive, and downright deplorable according to Consumer Affairs.

Naturally, Rosners' sided with GE because that ultimately means less work/$ for their mistake.
It seems as though dents and machines arriving to customers in less than 100% condition is not only isolated to us. Check out other Google and Yelp reviews.

It is a sad day when smaller, family owned businesses, with a commitment to satisfied customers is upstaged by the likes of Best Buy and Home Depot.

Satisfied Customers for 0 years.

Had Samsung refrigerator, stove, dishwasher, microwave delivered in February. The refrigerator had a ding on the door and the dishwasher a rust spot on the door. Noted it on arrival and notified store. Called multiple times regarding getting replacement parts. Now October and still no action on their part. Very disappointed.

They have a huge selection of appliances! They also stand behind their stuff! I always buy from Rosners!

Rosners has a great selection of appliances. They are all top of the line! I buy all my appliances from them as they stand behind their products.

They have a huge selection of appliances! They also stand behind their stuff! I always buy from Rosners!