We know your satisfaction will depend on our workmanship and service more than anything else. This is why we have implemented strict quality control and customer service programs. Allow us to tell you about two simple but important things we do different than most of our competitors. Two simple but important differences When your vehicle is in our shop, no less than four technicians will work on it. Before your car or truck can move from one person to the next, all previous work must be checked. If a problem is found, your vehicle will be returned to the proper technician until everything is perfect. Our office staff will never throw the keys at you and make you find your vehicle. They will always take you to your car or truck and show you everything we have done. Although this may sound strange, it is a common occurrence at auto body and mechanical shops.
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Reviews

JZ
Jon Z.

01/25/2019

Provided by YP.com

I had an 8 AM appointment to get an estimate, set early so that I could make it to work on time. I arrived at 8:02 and pulled right into the estimate lane inside the building. The woman at the desk told me that everyone was in a meeting, so I should have a seat in the waiting room and they'd be right out to get me.

At 8:15 AM having seen no one, I went back to the desk to remind them that I was there, and was told that they were still in a meeting, and it would be another 5 minutes. I informed them that I had made an appointment for 8 AM, which was important in that it would allow me to be at work on time. I also reminded them that they had sent me text the previous night reminding me of that appointment time, and asking me to do them the courtesy of contacting them if I couldn't make my appointment time.

Her response was to offer that I could reschedule if I wanted.

Yes, that's right. Despite having a confirmed appointment time, they kept me waiting for 20 minutes (and wanted me to continue to wait) because they were having an internal staff meeting, and the response was that I should schedule a new appointment time, write this morning off, and do it all over again including the 20 minute drive.

Keep in mind that the shop opens at 8 AM, so there wasn't some backlog of other customers in front of me. I was the very first vehicle that had arrived this morning.

I asked to speak to the owner or manager to make sure there wasn't some confusion at the front desk. The receptionist went back to a room I could see where several people were sitting around, and came back and said that he would be out in several minutes. I asked who it was that day, and low and behold it was Jake Higgins (I assume either the owner or his son). At that point I gave up and left.

If you, like me, want to take your business to a place that respects your time and appreciates your business, Higgins Body & Paint is not that place.

More Business Info

"Home of the collision repair experts"

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Broken Mirror Repair
  • Roof Work
  • Welding
  • Same Day Service
  • Detailing
  • Back Windows
  • Towing
  • Van Glass
  • Window Lettering
  • Rustproofing
  • Body Rebuilding
  • Windshields
  • Restoration
  • Aluminum & Metal Work
  • Lights
  • Volume Discounts
  • Doors
  • Sunroofs
  • Color Matching
  • Undercoating
  • Hail Damage
  • Early-Bird Drop-Off
  • AAA Discounts
  • PokeStop
  • Fiberglass
  • Military Discounts
  • Maintenance
  • Lifetime Warranties
  • Service & Repair
  • Truck Glass
  • Pick-Up Services
  • Auto Glass
  • Auto Body Trim Repair
  • Fiberglass Service & Repair
  • Collision Services
  • Tires
  • Free Towing
  • Corporate Accounts
  • Coupons
  • Custom Painting
  • Inspections
  • Warranties
  • Pinstriping
  • New Parts
  • Brakes Service & Repair
  • Insurance Work
  • Paint & Painting Supplies
  • Senior Discounts
  • Imports
  • Windows
  • Vinyl Top Repairs
  • Truck Body Repair
  • Maintenance & Service Contracts
  • Student Discounts
  • Delivery Services
  • Body Work
  • Free Estimates
  • Side Windows
  • Used & Rebuilt Parts
  • Two-Stage Urethane Painting
  • Mobile Services
  • Air Bag Service & Repair
  • Custom Auto Painting
  • Unibody Service & Repair
  • 24-Hour Availability
  • Bumpers
  • Fast Services
  • Dent Repair
  • Spray Booth Painting
  • Paintless Dent Repair
  • Appraisals
  • Estimates
  • Lettering
  • Equipment & Supplies
  • Loaner Cars
  • Painting
  • Graphics
  • Wheel Alignment
  • Frame Straightening
  • Clear Coat Finishes
  • Chip & Scratch Repair
  • Free Pick-Up & Delivery
  • Alignments
  • Glass & Windshields
  • Interior Repairs
  • Pokemon Go Gym
  • Paint Removal
  • Spray On Bed Liners
  • Fenders
  • Auto Body Customizing
  • Fleet & Contract Services
  • Paint Repair
  • Paint Protection Film
  • Truck Glass
  • Lights
  • Auto Glass
  • Bumpers
  • Van Glass
Payment method
amex, cash, debit, visa, mastercard
Accreditation

AAA

Better Business Bureau

Categories
Automobile Body Repairing & Painting, Auto Repair & Service, Truck Body Repair & Painting, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels-Aligning & Balancing
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