Once Upon A Child

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Terrible customer service! I will be shopping at a different once upon a child just because of it. It's not hard to treat people with respect. Very low class!

Pros: Play area for your children & Very Well organized.

Cons: Worst customer service ever, if you want to feel like a 2nd class citizen, go here. The staff are cold, and if you ask a question, expect the women to be annoyed that they need to stop socializing with their fellow co-worker. Also, their prices are rather high and they do not include pictures of the infant play mats they have stuffed in sealed bags. Pardon me if I would like to see the used item I am considering purchasing.

P.S. I should have listened, their reviews on google are spot on.

I was there on a Saturday to sell items. I appreciated the girls being honest about the wait for them to sort through my items! When I returned they were almost done with my tote and apologized multiple times for them not being ready when I got there! I was able to see why they weren't ready quickly because there were only 2 of them and the store was slammed!! They were very helpful and made conversation with my daughter who was looking at books while sorting and entering into the computer and ringing up customers. I have read that a lot of people were disappointed with customer service but I wonder if they were just angry about how long it took for their items to be sorted for selling, how much can just 2 people do!

I shop here at least once a week and always have a pleasant experience. The ladies have been extremely helpful both over the phone when I call looking for something and also in the store. They are pleasant, personable and always willing to help! I've been on the hunt for Disney gear for our upcoming trip and they helped me find several items. They have also helped me to find coordinating items for my three children for holidays. The prices are reasonable and the clothing items are always in great condition. Highly recommend! :)

I went to this store three times once to sell and that I had no complaints for. Though, I did take my time looking around the store which often people do with these types of selections. Just like everyone else on here mentioned and happy I am not alone here. These two female associates are the most miserable people I have encountered in a long time! I spent $300 in 3 visits and was not as if I deserved to be talked to and treated poorly. I actually had gotten so frustrated at these two that I could of spit nails by the time I had to leave and could not proceed to shop out of pure and utter frustration. These low class, insecure, and immature girls are the worst part of this store and it is a deal breaker. Hoping every-time I came there would be a decent human being working in order for me to be comfortable enough to shop. Every visit there were the same two girls one with short dark hair that looks like a mullet and the other who has blonde hair and looks like she lives in the dumpster out back. You have been warned!

Absolutely love this store a,d all the amazing people who work there :) I highly recommend stopping at Once Upon A Child first before shopping anywhere else.

I come to this store at least once or twice a week since it is literally right down the street from me. They have a lot of selections and if you take your time looking, you will find good quality clothes and some reasonable prices. The only problem is the workers can be very rude and they gossip too much and talk crap about people, not sure if they're talking about customers or their friends but either way it is very unprofessional. Sometimes I feel like I don't even want to ask them questions coz they look at you like you are a bother.

I still shop there because I have twins and I can save money, I wish there's any other place close to me that is way better than this place.

Awful customer service, no personality whatsoever!

Horrible customer service, I bought a walker with a steering wheel that didn't work I brought it back in same condition they said they can't take it when I just bought from here it's a hypocrite place and a damn rip off...

I was in the store today and loved it. Despite the reviews I have read the employees were very friendly and extremely helpful. I was looking for a pack n play and booster seat for my grandson and they were more than willing to assist me. The store is well kept and prices very reasonable. Being on a budget I found the quality to be worth my dollar. Give the store a try and I promise you won't be disappointed.

Extremely rude when I asked a question about selling an item. Really need to reconsider their staffing. I asked a question expecting an answer not a smart response.

Rude, rude, rude, rude, rude! There is no professionalism in this branch at all. The workers dress in appropriately for a children's store, they gossip about people's belongings as if they were teenagers, and they whisper about costumers. The clothing selection is great but it isn't worth dealing with the rude employees! I will never go again and I will be telling everyone to find another resale shop because Once Upon a Child is the worst!

I've been shopping here for about 9 years. Over the years I've recommended it to many people. I tell them the people that work there are rude but the selection of clothing is so good, I'm willing to overlook the employees including the owner. I drive about 30 minutes to go to this location. But that has all changed. I took my high quality, well cared for clothing to sell. I still can not believe the rudeness. Talking about the clothing like high school girls. I understand they need to make money, but they barely pay a quarter an item. Well below any other resale shop I've sold to. I heard her tell the lady before me they can accept a wrinkle or 2 but not 3. Are you kidding me!? She told her that her clothes were dirty & damaged. i thought, wow, she'll love mine. All clean. No damage, new & barely worn. But then she tells me the same thing. I run my clothes home thinking the kids spilled something in the box. But i find absolutely nothing wrong. To find out that she's pretty filled up on winter clothing. She must get so much business that she can care less about return customers. She lost this one. I found my new favorite store in Berea.

I have been shopping here for over 15 years. Great store. Nice clothes. Couple complains: Wish they had a ladies room. I used to frequent the store maybe 1-2 a month and spend $50-75.00 each visit until the staff (short blonde hair, has daughters) stated to me on several occasions " you come in here too
Much." or "Do you need to come here so often?" with a kind of nasty tone! What's that about? Don't they want business? I buy and leave without any problem. I never return items?? So, I only go in once a Season. Just voicing my frustration over someone who has some sort of issue going on. The store is great!

I have frequented this store on about 3 occasions. I come to visit family and always make a special point of visiting while there. I think they have a great selection and I am very picky about my clothing and I buy a lot which is why I appreciate the great price. I have received the cursory glances from the staff when my chilren venture beyond the play area however, I always have my mom or sister there to assist in the corral of the kids. One time I was beyond embarassed when my 2 year old stripped down and took off her diaper and was running around the store naked. I did receive the glances, and rightfully so, but never a harsh word. I would consider this store, the same as any other. Don't let your kids run around and tear things apart. They toys that are for sale there, are not for use by the children that are shopping with their moms. I love the fact that they have a play area, but let's not mistake this for a playground, this is a business, not Chuckee Cheese!