Pat's Cleaners

Write a Review440-937-5757

OPEN NOW - Closes at 6:00pm

If you're looking for a place that does a great job on your clothes and has great customer service, don't come here. After dropping off my clothes off and asking if I should pay while dropping off or picking up because I had a coupon, the girl (I can't bring myself to call her a young lady) who was working the counter told me it didn't matter. (She also explained to me that it was her first day.) When I came back to pick up my dry cleaning, she told me they didn't accept coupons at pickup. "It's not our policy." And promptly took my credit card and ran it. I put my clothes in the car and came back in to speak with a manager, but upon entering, heard the employees calling me vulgar names and discussing why I was so upset about a "stupid" coupon. (I had dropped off 2 winter coats because I had a 25% off.) I asked for the manager's number (she was not present, or available at the other location) and called her the next morning. If you go looking for a customer service resolution from a manager, be prepared to not only explain yourself, but to defend yourself against the over exaggerated stories of the 16 year-old employees. I was accused of yelling, being rude, and making the interaction so unpleasant as to leave an employee "shaking from her encounter with me." I was more appalled by the reaction of the manager (Mary) and her need to defend her employees than to resolve the situation. I would say that I should keep audio recording of my next encounter to keep the story straight, but I won't be going back. Not to the Avon location, or any other location of Pat's Cleaners- even if I do have a stupid coupon.