Hardwoods Unlimited Inc

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We purchased a new Keystone Townhome in November 2017. Hardwoods Unlimited installed the flooring and tiling. The tile trim around our garden tub is poorly installed and crooked. Three trim pieces are not in line with overall design and an extra tile piece is added, crooked and an eyesore. Johnny, who was very rude, came to look at the project, still under warranty, saw nothing wrong and said he would charge me to fix it. This job is sloppy and unprofessional and I would never use them for any of my home projects.

The installation crew is great but the sales, office, and rest of the staff do not listen to the customer's wishes. The estimate reads that the area is customer measured even though someone is sent to your house to measure before they even write an estimate. I was also told to allow for a 10% waste, when it was all said and done the waste came to 28% for a basically square room. Like I said, the installation crew is great. Everyone seems friendly but I believe in honesty when doing business.