A-1 Rentals & Sales

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Instead of resolving an issue regarding a poorly communicated decision with a focus on customer service, the owner chose to be verbally combative, accusing me of putting words in his mouth and trying to get over on him. Upon discovering that I would share my experience on social media, he accused me of trying to blackmail him (my innocence is evident in this review).



After getting caught up in his own deception, the owner agreed to give me a 100% refund. The dispute was over his attempt to refunding only half what was due. He also subsequently mailed me a copy of my contract with a type-written (as in typewriter) note advising me to review a specific clause. The clause in question was the one that speaks to A1 making no promises that the items rented will suit the desired purpose. This demonstrates that the fellow still doesn’t understand that the problem was a poorly communicated or non-existent refund and/or restocking policy compounded by incredibly poor customer service.

nice people. easy to work with. competitive prices.