Furniture Row

Write a Review316-202-1393

CLOSED NOW - Opens at 10:00am

Be weary of purchasing anything here. I purchased the Venice Sofa, Love Seat and Ottoman and spent about $2000 for it. I love the set but am having warranty issues with it. I have a cushion that was not sewn properly and has a hole on each side of the cording that goes all the way around it and also have several areas where the fabric was not sewn tight and it is wrinkled on the arm and sides. Now mind you I have not even had the furniture for six months yet. I called to have these issues fixed and was told that I had to bring the furniture to the store for it to even be looked at. So I am expected to load the furniture up and bring it to Wichita for them to look at and if they can fix it then I am without my furniture or my cushion until it is fixed and then I have to drive back to Wichita and pick it up and bring it back to my home. So I guess if I have company or anything while they are fixing it they will have to sit on the floor or sit on a couch with no back cushion?? I have NEVER in my life heard of a furniture company inconveniencing their customers like this. I have purchased furniture from Havertys and Lazy Boy and both places have come to the house and made the repairs or ordered what needed to be ordered and at least left the furniture with me until it was recieved. The staff was great while you were in the store spending your money but God help you if you have a problem because that is exactly what it is "your problem" and they do nothing to help with it.

Furniture Row will not stand by their mattress guarantee! We purchased a full-sized mattress for our teenage daughter and had it for one year. The mattress was crap! It had a deep body dent from my daughter and when we took it back to FR they would not stand by their warranty. The warehouse manager yelled at my husband and accused my children of jumping on the bed and wearing down the box spring. I have never been so insulted in my life. We've invested a lot of money in our furniture and are careful to cover our mattresses with a protector. Our children have never been allowed to jump on the bed and are taught to be careful with our belongings. Over the last 20 years I have purchased multiple mattresses, a sofa, 3 dressers, 1 headboard, a dining room table and chairs, plus more from this company. I will NEVER give this DISHONEST COMPANY my business again!!!! Furniture Row think twice next time you try to screw a loyal customer. I've made sure to tell everyone I know about your shady, dishonest business practices!!! Your warehouse manager should be fired for getting nasty and accusatory with a customer!