Ganley Subaru East Wickliffe

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So i called ahead for no reason drove 45 minutes both ways in a lease to not see a car the whole point of calling a head was so they can get everything ready. I mean i got grilled on weather i was serious about buying it or not. They could not even show me the cars as the someone in the shop locked the keys up in their locker.

I have bought two cars from Ganely of Wickcliff and have had a positive experience both times. I looked at other lots first and found ganley to be priced reasonably. I will purchase another car from them and reffer others in the future

I would give my experience at Ganley 3 stars. It wasn't a terrible experience, but there were a number of things that could have been better.



1.) My salesman seemed to assume that I was going to be buying the car if I liked it. He did very little to provide specific information about the mechanical and cosmetic appearance of the car. He was very attentive in pointing out all the excellent internal features of the car (lumbar support, option to put the car into manual drive, auto-dimming rearview mirror, etc.) but neglected to explain some finer points about the tires, regular maintenance, and draw my attention to a relatively minor problem the car had.



2.) The salesman I worked with seemed as though it was unnecessary for me to take the used car I was interested in buying to be inspected by an independent mechanic. I am glad that I stuck to my guns and went anyway. Without the mechanic's notes, I wouldn't have been able to negotiate as well, and my car would have been in need of some new fluids and other smaller details. Now, since those things were taken care of, I can drive my car with no worries.



3.) The general manager Wayne was very nice, very accommodating, and very patient. I enjoyed dealing with him far more than with the sales man. If I had dealt with the salesman during the entire process, I probably would not have bought the car.



4.) The financial person I dealt with was outstanding. He got an excellent interest rate on my loan, for which I am very thankful. There were, however, some fees that I was ignorant of as a first-time car buyer, such as a rather steep documentation fee of $250.00 and a fee to take out a loan through the bank (around $200).



All-in-all, it seems that in order to buy a used car from this dealer, you really have to have done your research well and do all your own legwork. I was thankful I had done research on a number of other cars before the one I bought from Ganley as this better prepared me for the entire experience. I was also thankful I took someone with me, who, as an extra set of eyes and a few more sales of experience, helped me through the process. Not a bad place to buy a car, but wouldn't be my first or second choice, and I probably wouldn't go back again.



The car is great. I absolutely love it, and I am very glad I bought it. But as a person in recovery from multiple chronic illnesses, the experience was exhausting and overwhelming.

Do not use this dealer! Not only was I bold faced lied to, the service dept. was inept on servicing my "brand" new used vehicle which needed $750 of work a week after purchase. The transmission needed replaced and they could not remember where it was done or what type of trans. was used to replace the bad one. (The last sentence is true, I could not believe it either.) I had heard Mr. Ganley speaking when he was running for office. His speach is the reason I went there. He sounds conservative and honorable. Unlike his staff.

I HAVE DEALT WITH THIS DEALERSHIP TWICE. BOTH TIMES THEY RAN MY CREDIT THROUGH AS MANY BANKS AND LENDERS AS POSSIBLE. THIS BROUGHT MY CREDIT SCORE DOWN BELOW 720 WHICH PUT ME IN A HIGHER INTEREST RATE WHEN I DID FINALLY FIND A CAR.

THEY SHOWED ME A MINIVAN WITH BALD TIRES AND DIRTY OIL AND AIR FILTERS AFTER THEY TOLD ME IT HAD BEEN THROUGH A SAFETY INSPECTION.

I FOUND OUT AT ANOTHER DEALER THE ONLY REASON THEY SHOULD RUN YOU THROUGH MORE THAN ONE OR TWO LENDERS IS IF YOU HAVE BAD CREDIT. MINE WAS EXCELLENT BEFORE THIS DEALERSHIP LOWERED IT. IT WAS DONE TO GET A HIGHER INTEREST RATE BECAUSE THEY GET A CUT OF THE INTEREST YOU PAY FROM THE LENDER. IT'S ALSO DONE SO NO OTHER DEALERSHIP CAN CHECK YOUR CREDIT UNLESS THEY USE THE SAME ROUTE GANLEY DID. IN OTHER WORDS SO YOU HAVE TO GO TO THEM FOR A CAR.

I AM FORTUNATE MY CREDIT WAS STIIL GOOD AFTER THE DAMAGE THEY HAD DONE OTHERWISE I COULD NOT HAVE GOTTEN A LOAN ELSEWHERE.