Bear Creek Carwash and Detail Center

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On June 9th, 2018, I decide that my new Volkswagen needed to be run through a car wash. I Googled “car wash”, and the closes one happened to be Bear Creek CarWash. I just purchased my car two weeks ago, and needed a rinse. However, manager Brain McWilliams, suggested that I get a hand wax as well, in hindsight why my new car just off the lot need a wax would, I don’t know. The place was not very busy, but I did not get my car back for over three hours. As I had to pick up my son, when they waved, I grab my car without giving it a once over. When I did get a chance to look at my car, there was a line of what looked like badly applied black nail polish. And just above the tire there was a mess of again what looked like badly applied nail polish. I took out my nail polish remover and wiped down my car to discover that Bear Creek CarWash had gouged my front fender, and scrapped just over my front wheel and then applied (BADLY) a cover up to hide the fact they damaged my car. Also the car wash was subpar, and I could not tell it had been “hand” waxed. When I returned to the business I wanted a good faith effort to resolve the issues. An apology and a refund, maybe an offer to attempt to buff-out damage. When I asked for a manager, the gentleman behind the counter said he was "kind of a manager". When I explained that they had scratched my car, he asked who washed my car. I explained that I did not know who was on staff, but that I had spoken to Brain. I asked if he would come out and look at my car. He told me that he did not need to do that, he had cameras. I told him that I would very much like for him to look at them. He immediately started to verbally attack me, saying I was a lair. He then marched outside, and I showed him my car, to which he said, "I see no nail polish, what nail polish you are talking about?" I never mentioned the bad repair, only that my car had been damaged. At that point the gentleman I was speaking too started yelling at me to leave.