Harrold's Pharmacy

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CLOSED NOW - Opens at 8:00am

Love this family owned independent pharmacy ... great customer service!!! Everyone there (even Sugar, the Pharmacy doggie) are professional , efficient and respectful!

I’ve been using Harold’s Pharmacy in South Wilkes-Barre, PA for approximately 10 years. I even contacted Bruce from Boise before moving back here in March of 2006. In 2006 he helped me get my medications when I needed them. Even giving me a partial dosage amount until I could come up with the total amount of money due. I have had problems with Harold’s in the past when they held my prescriptions until there were enough to make delivery profitable to them, sacrificing my immediate need for a particular prescription for up to a full week. Bruce had informed me personally that he would see to it that it would not happen again and I have to admit it hasn’t. But today is the straw that broke the camel’s back. Today, May 2, 2017, was a different story.

I am currently in week 3 of being ramped up on a new medication for neuropathy in my feet which is very painful. Last night I had 1 pill left for this morning but needed to take one also at 2pm at 8:30pm this evening. I called in my Rx last night via the automated phone service for delivery. Delivery of my meds has always been a reason for choosing Harold’s Pharmacy and the main reason I have stayed with them; even though I often had to bring a prescription in person all the way down to South Wilkes-Barre.

At 1:58pm I called the Pharmacy and spoke to a Pharmacist’s assistant who told me that my Rx was out for delivery. I told her that I was supposed to take my next pill at 2pm.

At 3:55pm I called the Pharmacy and spoke to a Pharmacist’s assistant again, explained the situation again and was told it was scheduled for delivery today.

At 4:00pm I called the Rx Driver’s phone (which I had previously saved to my phone) and was told he got off work at 3pm. He said I should call the Pharmacy and ask for Dave in Delivery Dept. I thanked him and apologized for calling him while off work.

At 4:37pm I called and pressed option 6 for Pharmacist assistant, and Bruce (owner) answered. He looked up my information and said it would be delivered today. I explained I was being “ramped up” on a new medicine and he said he understood after looking at the Rx instructions. Then he told me he would look into it and call me back. I felt safe knowing Bruce was handling it personally.

At 5:00pm I called the Pharmacy and spoke to a Pharmacist’s assistant who informed me that Bruce had left the building for the day.

At 5:05pm I called and left Bruce a message thanking him for not calling me back before leaving for the day and that was very professional (sarcastically).

At 5:59pm I called and talked to a Pharmacist’s assistant again expressing my concerns. I asked if she would call the Rx driver and have him call me on my cell phone so I could be assured he was coming today. She said she would do just that. Now at this time I felt like driving down there personally and picking up my Rx. because they close at 6pm. My feet were in a lot of pain so I lay down on the bed with my phone at my side awaiting the call from the Rx driver to get access to our building. They can’t enter otherwise. I drifted off into sleep and awoke suddenly at 6pm. I immediately called the Pharmacy hoping to reach someone. Someone picked up the phone and I asked “You are about to close aren’t you?” and the man answered “Yes.” I explained the situation again and he went back to check the Delivery Dept. to see if the Rx was there. He came back on the phone within a minute and told me that it was still out for ...