Rymer Auto Specialists
515 Blackman St, Wilkes Barre, PA 18702
Reviews
11/19/2012
Provided by YP.comKnowing the autos my family drive daily receive quality service that I can fully rely upon being safe and reliable are reasons of continuing going back as well as recommending to others. They are very knowledgeable in automotive applications including new and classic cars.
08/10/2010
Provided by YP.comI had my sunroof serviced here at Rymer on Blackman St in Wilkes Barre.. and a month or so later it stopped working on its on. I called in to see what he can do for it.. As long as my father and I have been coming there and spending a pretty penny to have all of our cars serviced. He(Neil, the owner) tells me, the only thing he can do is close it. He went on to say, it was not a new sunroof he put in and he cannot tell me if it was any good or not. As a business owner I would never tell my customers that Hey I can't do anything for you. I take the car to him and He does nothing but let the car sit on his lot and I had to find other means to get to work. This is poor service from a man who has been in business for so long.. I am very disappointed and will not be returning for any other service since he cannot gaurantee his work!!!!
I am very sorry that you have had this experience and I understand your frustration. I want to respond by saying that the sunroof that your Dad had us install was a used one and it had no warranty after it was installed. That was the warranty that we recieved from the used part supplier. The parts supplier did however guarantee that it did work at the time of recieving the part. These sunroofs for saturn cars have a high failure rate and are about 1000.00 new. this used one for 250.00 was the one that was choosen by the customer. After the sunroof broke 6 months later we offered to get it closed with no expense to the customer. Also I want to respond by saying that I am not the owner but a working manager for 27 years at this company with a proven track record. I will always give my customers the benifit of the doubt and do everything possible to make sure they are happy within reason.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 570-823-3065
TollFree: 800-776-4830
Phone: 570-829-7797
Phone: 570-970-7543
- Services/Products
- Air Conditioning Batteries Brakes Computer Diagnostics Cooling Systems Electrical Exhaust Exhausts Mufflers Oil Changes Radiators Shocks Starters
- Brands
- AC Delco, Interstate, Raybestos
- Payment method
- visa, discover, mastercard, amex, all major credit cards
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- Categories
- Auto Repair & Service, Auto Oil & Lube, Automobile Air Conditioning Equipment, Automobile Diagnostic Service, Automobile Electric Service, Automobile Inspection Stations & Services