WindsorMeade Williamsburg

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My wife and I have lived at WindsorMeade since 2014. We visited 10 similar facilities in SC, NC and VA before selecting WindsorMeade. The main attraction for us is the superior location in the heart of Williamsburg, close to shopping and many restaurants. We live in a villa that is much more attractive than any of the other places we visited. WindsorMeade is a small community of mostly active people who live independently in villas or apartments. As people age they can move to smaller independent units or to assisted living. Nursing home care and memory care is available when needed. The staff is very professional and staff and residents are very friendly. During the Covid pandemic, we have largely been protected here, with very few positive cases. I highly recommend WindsorMeade to anyone seeking a first class Continuing Care Retirement Community.

The unexpected problems all started in the spring of 2014 when my parents received approval for residency at WindsorMeade in Williamsburg, VA. However, on Memorial Day, we received a call from staff telling us that there were questions about my mother’s physical condition and that it was uncertain that they would be able to move into WindsorMeade even though their house had been sold and it was a few days before the move to WindsorMeade.
In my opinion, the executive director, Marilyn Gray, lacks the compassion needed to be a compassionate manager because she made the hardest transition of my elderly parents’ lives worse than it had to be. Moving my parents out of their only home of a large metropolitan area after 80+ years was traumatic enough, but then to face all of the uncertainty of their next home at the last minute was horrible.
The day after that phone call, I actually drove around to my mother’s doctors offices without appointments to gain clarifications, which I accomplished. Marilyn Gray still forced my mother to take a memory test with a nurse on the day of her arrival even though she was exhausted from a sleepless night before and a long drive on the interstate. My mother was humiliated to be forced to take the test, but she passed it beautifully.
The next day my husband shared our disappointment with Marilyn Gray. She said that she’d been on vacation and did not complete the medical review process for my parents. She did NOT apologize for the oversight, and she had the audacity to ask my husband to ask me to stop complaining about her to others.
I feel that the initial experience with Marilyn Grey ruined our time at WindsorMeade for all of us. Seven months later my father died. As soon as my new house was built in 2015, my mother moved out of WindsorMeade and into our house with me.
I truly believe that the executive director, Marilyn Gray, lacks the compassion you would expect and hope to find in an expensive senior community.