J & S Trailer Service Inc

Write a Review352-529-0460

OPEN NOW - Closes at 4:30pm

OMG, who wrote those bad reviews !! ????
I had a problem with my Jack failure and SHADOW warranty recommended I drive 89 miles to J & S. I arrived, they went to work on my warranty claim. The manual hand crank jack had gearbox failure. They could replace, I opted to upgrade to hydraulic..... OMG..... key word.... PROFESSIONALISM.... they had the old off and new installed, factory-grade wiring and out-the-door in less than 6 hours. That complaint about safety inspections ?? 3/4 of way thru service I saw a tech messing with my wheels... answer... YES, company policy is to safety-check the wheel torque and air pressure.
I'm in the maintenance trades (after 20 years US Navy aviation maintenance).... my bill was hefty.... but exactly spot-on for the equipment.
Was I satisfied ?? TWO WEEKS and I was back .... 89 miles to have G & S install a boarding ramp on my SHADOW PRO trailer. AGAIN.... professionalism was right up there (and I was a QA inspector in Navy)..... THREE HOURS (7:59 AM to 10:59 AM) and I was back on road.
And this time.... their SAFETY INSPECTION found a tire that had lost tire pressure in those two weeks.... and TECH's saved me a brand new tire (no sarcasm or smart ass accusations... nail was under tire... and found when I hooked-up and rolled forward. so it wasn't staged.
Like I said... I watched the workmanship.... TWO-for-TWO.... AWESOME professionalism.
I don't know them from a hole-in-the-ground... but SERVICE WISE.... they came thru TWICE
They talked-the-talk and grade 100 on walking-the-walk 5 stars hands-down !!!

My daughter took a horse trailer in for inspection. They charged her $99 for the inspection. That should have been a red flag right there, as most places will inspect for free. They proceeded to repair other items without her authorization which she grudgingly paid.
Two days later, I went out to the barn and saw the trailer for the first time. One of the tires was low on air. I filled it up and put soapy water on it and discovered a major leak around the valve stem. Upon further visual inspection, I saw that the tire was severely cracked and dry-rotted and had a 2006 manufacture date. It was 10 years old, so even though the tread looked good, the sidewall was cracked and the tire was an obvious safety hazard. I walked around to look at the other side, and discovered one of the other lug nuts was so loose that I took it off by hand. If they missed those obvious flaws, I wonder how well they inspected the brakes and bearings. We went back a week later and talked to the owner and he seemed embarrassed at his crew's shoddy workmanship. He compensated her with a new tire and for that I am thankful. Still, I cannot believe that the Shadow trailer manufacturer recommended this place.

I traveled yesterday from Aiken SC to Black Prong Equestrian in Bronson Fl, on the way down my trailer had a major vibration, I called them Friday around noon time and explained my problem and I would be leaving Sunday, they told me to bring it right over and checked it out. I had a fantastic experience dealing with Shawn, Guido, and Josh, they took care of the issue sat hand and charged a very reasonable price!! I would highly recommend them for any issue you may have with your horse trailer!