Best Buy

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My experience at this store was HORRENDOUS! I went to simply trade in my old MacBook Pro, purchase a new Macbook Air, and have the data from my old computer transferred to the new one. An employee who was assisting me grabbed a computer and took it to the Geek Squad to transfer the data. I was called the next day and was told that there was not enough room on my new computer for the old computer data. I was confused because I purchased a 256 GB computer which I was told by the employees was double the size of my old computer. Come to find out, the employee grabbed a 128 GB computer by mistake! I didn’t think to check that the employee would grab the correct merchandise. Then, I was told that I had to come to the store (which was 30 minutes away from me) in order to pay for the 256 GB laptop. I did that and was told that my new laptop would be ready in two days with the old computer data. I got a call one day later stating that my 256 GB computer didn’t have enough room for the old computer data and that I would have to purchase an external hard drive for all of the data. I decided that this process was way to cumbersome for the simple purpose of obtaining a new computer and having my old computer data transferred. I asked for a refund for the computer. Then, they did not put the correct amount of money on my card! They continued to argue that the correct money was on my card even when I showed them receipts that did not add up correctly. They were unapologetic and rude. Then when I reversed the trade in of my old computer they said I had to wait a few more days for MY computer. The giftcard with the value of my computer trade in deal was returned to them and they still refused to give me MY computer that I purchased at ab apple store. I had to demand that they return my computer to me and they finally did. I will NEVER shop at Best Buy again! A simple trade in and purchase was made extremely difficult and inconvenient. The staff were not friendly or apologetic.

First I called on the phone to have someone yell at me because I didn't know what a service plan was. Than I had to waste gas to take my product to them, and have them tell me nothing is wrong with it. When clearly it doesnt work on both of my computers at home. I have a year warranty on it and they won't let me fix it. They have no idea what they are doing and I am never getting anything from this best buy again!