Sears Heating and Air Conditioning

Write a Review215-278-4910

RUDE STAFF.

Associate: Would you like to open a Sear's card and save $15 on your purchase?

Me: No, I'm not interested.

Associate: You could save $15 today just by opening one, and every time you spend over $100.

Me: Why do they always ask twice? I mean...

Associate: (interrupting) I didn't ask twice.

Me: Yes you did. When I said "no" and you continued to tell me about it, that's asking twice. Is that something they train..

Associate: (interrupting) I didn't ask you twice.

Me: (shocked) I'm a customer.

Associate: And I'm an associate. (indignantly)

Me: I'm just saying I've been in here a few times and..

Associate: (interrupting) I've been in here a few times too.

Me: The times I've been in here I've noticed that all of the associates ask "twice" about the Sears card.

Female Associate: Yeah, we just want to make sure the customers know about the benefits of the card before they make their decision. Some people change their mind even though they say 'no' at first.

Me: OK, that makes sense. Even though I could get 15% off, I'm still not interested at this time.

Associate: It's 15 DOLLARS.

Me: ok, Dollars.

(awkward silence as I hand him my debit card)

Associate: Your total is $40. It COULD have been $15 less if you signed up for the card.

Me: (quietly) Ssshhhhh....(pause) I've got to say, you've been very rude to me during this transaction.

Associate: YOU have been very rude.

Me: I don't think I ...

Associate: (interrupting) The store is closed now, ma'am. You can leave now.

Me: Have a nice night.

Associate: You too.

Me: (with a smile) I'll be calling someone!

Associate: (shouts as I exit) It's 4068! (or four other numbers I can't remember)