K & A Appliance, Inc.

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Two K and A techs delivered our refrigerator.,( the 1st week of Dec 2016) They hooked up water line for ice maker to exsisting hose in floor. Tech confirmed that water to fridge was not yet turned on, but that everything was ready to go for when it was. When water was turned on, later that day, we checked that water was coming out of dispenser on door. It was. Proceed to use fridge. 2 1/2 weeks later, realized water had been leaking from connection to hose in back of fridge. This leak did not leave water all over the top of floor, it had been slowly dripping and seeping between laminate flooring planks softening the particale board subflooring underneath.Refrigerater is in danger of falling through floor now. Immediatly contacted K and A and told them of issue, that it seems like it must have been leaking since hooked up. A tech was sent out and verified that the connection put on the exsisting hose was missing a washer. Delivery techs put on that connection as hose did not have it on before they arrived. Office manager, called after that tech visit, to state the owner would be coming out next day to see how best to repair floors, aplogized for our problem, and stated they would take care of it. Owner came next day and investigated and said his Techs told him they did not hook up. Said it is their policy not to hook up anything, just to deliver and plug in. (Pls note, tech did check our water at time of hook up and stated all was hooked up but water was not on, but good to go, once it was.**no explanation after the fact, as to why they would check that if they didnt hook anything up???) . Owner stated he would need to speak to techs involved once again to determine what to do. Following day, I was informed owner was believing his techs did not hook up and therefore is not helping with repairs to floors. It has come to my attention that one of the techs involved has been let go, the same day I called in and told company of problem. (coincidence?)
Desired Resolution: Other (requires explanation)
Desired Outcome
I was hoping K and A would do the right thing here, and take care of the issue, as techs are blatently not being forthright, I would ask company to at the very least offer to pay our insurance deductible, as we have to use our insurance company to do repairs.

Purchased a washer & dryer from K&A as a surprise for someone who deserved to have something nice happen to them. K&A were wonderful to work with and delivered the appliances within a day or two. The washer didn't work correctly upon installation and turned out even though it was a brand new washer, it had a bad part. The next day they brought out another washer that was an upgrade over the one we had purchased at no charge! Very good people to work with. The recipient said the delivery staff were very kind and professional and Aylin in the office was wonderful to work with. We both would recommend and use K&A again!

I was very pleased with K&A's service. I got the part I needed fast and at a good price. I will use them again the next time I need a part.

We purchased a washer and dryer from K&A and they were very helpful & friendly. I would recommend them to anyone

I bought a side x side refrigerator at a great price and it came with warranty and free delivery. I am very satisfied with the service. Thanks

I bought a pre owned washing machine From K & A. Works great, has warranty, and they removed my old one for free. Thank you for your great service.

This company is a good company I am totally against what Heather Frey said!! This company sell/repairs appliances I called to do a service for me and b/c it wasn't worth repairing it they gave me credit for the service call and I bought a fridge from them. They gave me six months of warranty and they delivered for FREE unfortunately there are ppl you just can't satisfy. I totally recommend K & A to everyone!! Thanks K & A