Firestone Complete Auto Care

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OPEN NOW - Closes at 6:00pm

Slightly long story, but I would recommend people to read this before you go to this store. I went to change the two front wheels of my tire. They got it changed then while driving my way back to my home all of a sudden my check engine light is on for the first time in my 2006 Honda Accord. I thought it is an old car, my roommate has his toyota camry's check engine light on for the past two years, for honda's and toyota's it is not a big deal. Then I saw that my oil life was 100% when I never told them to change the oil, but it was about time to change the oil of my car. The next morning while I was driving my car, I realized that it had a shaky, bumpy acceleration. At one of the red lights my car actually stalled in kirkwood highway where the speed limit is 50. I had to have the emergency light on and restart my car. Obviously for a normal person this is serious (I don't know what the store thinks) and I called them to see what the hell is going on, all these things cannot just be a coincidence. I went there and of course they are going to disagree with me, made an expression like I was nuts. They said I have to pay 100 dollars to get my car checked. I told then I wanted to speak with the mechanic who changed my tires, fortunately he was there and agreed to look into my car. He said that they accidentally detached the vacuum hose so the engine was not taking enough air or something like that while they were doing the courtesy check (I never told them to do this check, probably a way to get money by telling people that they have so many problems in their car, or detaching the vacuum hose on purpose so you come and check the engine for 100 dollars and get it fixed for few more 100 dollars! of course I can't be so sure about the last part). I know as a human being we make mistakes, but if the mistakes (although I don't believe that it was just a mistake) could lead to a serious accident..... I would never recommend anybody to go to this place. Hopefully this is the last time I visit a Firestone store and again hopefully my car is fine now since a student like me can understand how expensive it is to maintain car.