Homecraft Inc.
1407 Philadelphia Pike, Wilmington, DE 19809
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04/18/2014
Provided by YP.comNot happy with sloppy installation of my windows. The installers listened to their cell phone music the whole time they were here - it was loud enough I could not hear my TV on my day off from work. I had to have someone else from the company come out the next day to fix what the two guys the day before messed up. THEN when I went to pay my balance using my debit/credit card - they overcharged me on my debit card by over $900.00! They claimed it "was an honest mistake". So now I will have all of these overdraft fees because of them. The window materials feel and look cheap to me compared to other windows I have seen. Cheap plastic window lifts and framing. The window lifts are roughly cut and badly needed sanding - it looked like a child cut them out. No smooth edges anywhere on any of the window lifts. The caulk they use has such a strong smell - three days later and the house still smells bad from it - very strong chemical smell. When I asked what they were using they said it was just caulk and if I wanted low odor caulk I should have requested it before they came out. I have had work done by plumbers in the past and have never smelled anything this strong. It actually burns your nose and throat. They also cracked my window trim in several places, and when I said I wasn't happy about that (I had just painted 2 years ago using quality paint at $53 a gallon (Benjamin Moore) they said I was responsible for touching up any damaged wood from an installation. The screens didn't sit flush with the window frames either. They told me the 1/8" gap on the one side of both windows was so water could drain out when it rains. Seriously!!! They are also very poor at customer service in returning any calls. They call you fast enough to get a credit or debit card number for you - but call for an installation date estimation or when you have an issue with their shoddy work or anything else - don't hold your breath. They don't even answer any emails either. I would not recommend Homecraft to anyone for anything even if they cut their prices in half. Their prices were high too. I should have listened to my employer who said they were very high - but I needed two windows replaced and a family member had used them and were OK with what they got. I should have read the other reviews on line for myself first.
09/14/2012
Provided by SuperpagesI asked them to quote replacement windows (15 to 20 windows) about five years ago. I was taken aback, insulted actually, by the result. Their quote for vinyl was almost as much as Pella's quote for fiberglass. When the salesman called to ask my decision, I said his quote was very high; he acted surprised and had the nerve to ask who I'd chosen instead. I said it wasn't any of his business; undoubtedly, he would have tried to denigrate my choice. My advice - always get three or more quotes.
09/06/2011
Provided by SuperpagesThe service men on both the phone and in person was courteous-based on my description of my problem they gave me an estimate. When the tech came out to assess my problem, it was as description on the phone, the cost did not change. After hurricane Irene and another storm, NO LEAKY Roof. I would recommend them.
07/08/2011
Provided by SuperpagesHad these guys in my parents home, in my first home, and plan on having them replace all of my windows in my new home. (and doors eventually!)----excellent workmanship and warranty, and I like the fact that I know that I can get an actual person on the phone when I call that knows what my job has in details......
11/30/2010
Provided by SuperpagesHomecraft, Inc has done various jobs for my familys home over the years including a roof, windows, and trim/gutters. The have always performed above and beyond our expectations. ---M. F. Lang ---Wilmington, DE
11/23/2010
Provided by SuperpagesHad this company perform an estimate for my roof. They were very professional and honest. Highly recommend them.
11/23/2010
Provided by SuperpagesMore Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 302-798-2790
TollFree: 877-494-6369
- Services/Products
- Replacement windows,Doors,Roofing,Roof repairs,Siding,Gutters,leaf protection,porch enclosures
- Brands
- Andersen, Energy Star, GAF, Mastic, PGT, ProVia
- Payment method
- master card, visa, check, cash, mastercard, discover
- Neighborhood
- Holly Oak
- Associations
- GAF Master Elite,Certified Green Professional,NARI,Angie's List,Good Housekeeping,BBB,NARI Certified Remodeler,Mastic Certified Contractor
- AKA
Homecraft, Inc.
- Other Link
- Categories
- Home Improvements, Doors, Frames, & Accessories, Gutters & Downspouts, Roofing Contractors, Siding Contractors, Windows-Repair, Replacement & Installation