Smith Volkswagen

Write a Review302-998-2240

Well not sure what is going on with the other reviews here but here is my experience with my wife. We went in on what looked like a fairly busy Saturday afternoon. We had been to 3 other Volkswagen dealerships before we went to Smith Volkswagen. We were greeted, showed around and done the test drive in 25 minutes, oh I might have left out entertained... Our salesperson Tim Smith (I think he is one of the owners sons) was like a stand up comedian. It was refreshing because it breaks up the awkwardness of the whole salesperson / customer conversation weirdness. Here is the crazy part, the first set of numbers Tim brings us back from the deal office or business center (can't remember what he called it) our trade was worth $400 more than the highest value at the other Volkswagen stores (the ones in Dover DE, Chadds Ford PA, and Bel Air MD) and the sale price on the exact same new car we looked at and priced at the other stores was $616.00 less! my wife and I were so ready to negotiate and leave if we had to and when he gave us the numbers all I could say was "if we say yes are we guaranteed these numbers?" He replied with "Yes, but you didn't let me get the rest out. You also get a free lifetime engine warranty for as long as you own the car with no limitation on miles or time". obviously we made the deal or we wouldn't be posting a review. I had never heard of this lifetime warranty, turns out the other VW stores don't have this. smith Volkswagen pays Zurich insurance to put this policy on their customers cars, I thought that was pretty smart. The only regret I have is all the time I spent haggling at 3 other Vw stores in 3 different states and it turns out the VW store that is practically in my had a better price and value with the free lifetime engine warranty right off the bat without haggling (seriously no back and forth like the other dealerships). I really never thought there could really be a fun, easy, and transparent car buying experience until I dealt with Tim Smith and his family at Smith VW. BTW... Tim if you see this I took your advice on the 41U delete, life seems to be a lot better with the delete.