Appliance Service Co
2235 Carolina Beach Rd, Wilmington, NC 28401
Reviews
08/13/2008
Provided by YP.comLater one evening, after their technician replaced a part, my washing machine would no longer spin/drain. I called the following morning (Tuesday) asking for them to come out and repair the issue (at least the machine ran before the part replacement). In spite of the situation they would not add me to their schedule for that day's repairs (in addition, I explained my wife was preparing to visit a 3rd world country for volunteer work, and I just needed to wash her clothes). When I sought an explination why they chose not to schedule me, the secretary and the owner could only recite: we only service that area on Monday and Wednesdays.
When I asked why they wouldn't help, considering the appliance was worse after their technician touched it, they only repeated the policy. Their demeoner only worsened over the course of the call. Never was there an appology. Never was there an ounce of compassion for my predictament.
They didn't stop with mere apathy. The secretary yelled at me to the effect of, "Tomorrow, take it or leave it!" When I asked to speak with someone that wouldn't yell at their customers, I was transfered to the owner. She explained that I could sit on hold for eight hours if I like, but she wouldn't help me that day. When I asked rhetorically, "Are you kidding me? That's how you speak with your customers," she yelled to the effect, "Does it sound like I'm joking?!" She hung up on me.
I am greatly offended by the owner's lack of professionalism and courtesy.
03/26/2015
Provided by YP.comBest service ever!
My refrigerator stopped working. I called Appliance Service Company in a panic and they quickly set me up for service that same day! The technician came out found it was going to be a simple repair. He even had the part on his truck & had it fixed right away. I am very pleased with this company. Their prices & customer service are the best I have encountered in a long time! Thank you Appliance Service Company, I will deffinetly recommend you to all of my friends & family.
More Business Info
Family owned and operated since 1969.Give us a call and let our family take care of your family.
- Hours
- Regular Hours
Mon - Thu: Fri: Sat - Sun Closed - Extra Phones
Phone: 910-763-7346
- Services/Products
- We service all major brands of appliances in or out of warranty and work with real estate companies/landlords for all their rental properties needs.
- Brands
- Bosch, Frigidaire, GE, Haier, Lg, Maytag, Samsung, Scotsman, Thermador, U Line, asko, dishwashers, electrolux, refrigerators, sub-zero, whirlpool
- Payment method
- visa, discover, debit, master card, check, cash
- Location
- We are located at 2235 Carolina Beach Rd , next door to the National Guard Armory and directly across the street from Napa Auto Parts.
- Neighborhood
- Sunset Park
- Amenities
- We offer a shop for customers to bring their items in for repair and large inventory of parts for the do it yourselfers.
- Languages
- English, Spanish
- Other Link
- Social Links
- Categories
- Major Appliance Parts, Air Conditioning Equipment & Systems, Major Appliance Refinishing & Repair, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Washers & Dryers Service & Repair